Front Office Supervisor
Massara Guest House
Upgraded service standards and increased efficiency and productivity by Utilizing and maintaining the proper procedures and consistent training Programs to build up Customer Loyalty in the best interest of the Hotel’s Policies and procedures by: Implemented Guest Service Center Program having one order taker for All hotel different services assists guests order taking offering different Hotel & city areas information. Analyzing all related data of guest services, Rush hours, identify guest needs and suggest ideas which helps in Smoothing operations.
Jan 2004 - Sep 2019
