Drive consistently outstanding results for Balsam United Co. Change management program that aim to develop 5 new software / services and aggressive expansion and rebranding while working on more than 73 clients.utilised experience in quality management system and project management to enhance Operation process and sustain level of service for three departments [ Projects Delivery , Customer Experience and PMO ] that which Positively affect our NPS by 42%.● Directing Operation department to operation excellence.● Directing customers experience department to enhance level of satisfaction.● Develop and enhance monitoring and control tools.● Develop strategic goals and objectives.● Oversee the operations of the organization to meet business goals and projections. ● Empower the operational team with the leadership and resources they need to successfully complete operations initiatives.

● Directing all running projects to achieving their objectives. ● Develop a reporting system.● Reviewing all projects plans to maintain SPI and CPI.● Develop strategic goals and objectives.● Develop the resource calendar to fulfil the execution plans.

Utilised expertise in data management, analysis, visualisation and presentation skills to convey critical information and improve performance reporting, elevating visibility to high-level stakeholders against various operational challenges. Built out custom dashboards surrounding QA, safety implementation.Drove continued success across Third Saudi Expansion Program (with a budget exceeding 100B SR) for 3rd Saudi Al-haram expansion and related elements projects, supporting all quality and planning efforts within HEPTC scope of work.● Identify and manage the departmental objectives.● Identify the departmental KPI’s and set targets based on project need.● Develop and standardise work procedures, processes and forms.● Follow up the work progress and processes according policy and spec’s.● Maintain ISO 9001-2015 requirements for engineering department.● Resource utilisation. ● Control performance.● Monitor & Control QA and Safety activities for compliance with internal Standard operating procedure [SOPs] and regulations.

● Supervise concrete quality assurance program.● Prepare work plan for team. ● Achieve KPI’s targets.● Coordinate/monitor QA activities for compliance with internal SOPs and regulations.● Site technical support.● Ensure that all work activities are documented accurately in appropriate forms, logs and are in compliance with requirements.● Coordinate additional task assignment.● Represent TC within assigned projects (CUC – Plot 1 – Plot 2 – Plot 3- Al Haram Hospital).● Continuous processes improvement (if needed).● Supervise the work flow within assigned project/s (tech & docs).

● Responsible for orientation. ● Team member for ISO 9001:2008 team in engineering department. ● Team member database. ● Concrete field test supervision (Site Lab). ● supervising concrete inspections ( Before, during and after casting)● Concrete repair supervision.● Training supervision. ● Concrete quality inspection.● Safety inspection. ● Precast quality inspection in PREMCO factory.