•Maintain a safe and professional environment for both employees and guests. •Supervise a diverse team of full-time and student employees in a campus setting. •Ensure corporate compliance with services, offerings, and recipes.•Anticipate guest and business needs.•Keeping inventory and ordering retail and food service goods.•Training new team members. •Innovative problem solver.•Provide professional and adaptive customer service.•Working knowledge and relationships with a variety of vendors and their representatives.•Advanced knowledge of operations in a variety of settings. (catering/retail/food hall dining)•Advanced knowledge of a variety of commercial equipment used for food preparation.•Advanced knowledge of kitchen standards and food handling.•Advanced knowledge of Item Harmony and POS systems.•Proficient with Microsoft Office.•Familiar with sodexo.net and the tools and resources provided there.

All previous responsibilities with the addition of:•Keeping inventory and ordering of retail products, coffee, tea, wine, spirits, and beer.•Creating and posting schedules.•Screening applicants.•Conducting employee reviews.•Reviewing and distributing charitable requests.•Expert knowledge of Toast. Used to replace ALOHA systems in 2020. (serves several functions)•Expert Knowledge of 7Shifts. (schedules/logs/integrated with Toast)•Advanced knowledge of Restaurant 365 (invoices/financials/inventory)•Advanced knowledge of CTUIT RADAR (reports/schedules/logs)•Advanced knowledge of ALOHA (POS system)•Advanced knowledge of ALOHA enterprise (rewards program/gift cards)•Analyzing financial reports.•Completing new hire documents.

•Manage a diverse team.•Oversee daily operations.•Handle finances and ensure proper execution of procedures. •Anticipate guest and business needs.•Draft catering contracts. •Train new team members.•Educate team members of our products in a classroom setting.•Assist in development of new products.•Manage enrollment and adjustments of rewards program.•Provide professional and adaptive customer service. Other roles:•EXPO Chef-Ensure kitchen orders are prepared in a timely and accurate manner. Serve as liaison between cooks, servers and guests. Advanced understanding of kitchen operations.•Host-Plot reservations and seat guests, answer phone calls, take reservations and execute daily tasks.•Busser-Responsible for maintaining a clean and orderly restaurant. •Food Runner-Assist the EXPO chef and serve as liaison between cooks, servers and guests.•Server-Provide knowledgeable and professional service to guests, execute daily tasks.•Craft Bartender-Responsible for advanced knowledge of a large selection of spirits, cocktails, wines and beer. Cicerone certified beer server. Execute drink recipes and expedite drink orders. Serve guests and educate them and teammates about products.

•Oversaw daily processing of milk into a variety of award winning cheeses.•Rotated and kept inventory of products.•Filled daily orders. •Assisted in development of new products. •Executed daily maintenance and testing of hardware and products.

I worked in several positions in both front and back of house in a high volume fine dining setting:•EXPO-Ensured kitchen orders were prepared in a timely and accurate manner. Served as liaison between cooks, servers and guests.•Pantry Chef-Responsible for preparing salads and desserts for guest orders.•Busser-Responsible for maintaining a clean and orderly restaurant. •Server-Provided knowledgeable service to guests about our products.•Barback-Assisted the bartenders with stocking of products and maintaining a clean bar.•Bartender-Responsible for advanced knowledge of a large selection of spirits, cocktails, wines and beer. Executed drink recipes and expedited drink orders. Served guests and educated them and teammates about products.