Mohammed Abusultan Email & Phone Number

Abu Dhabi, Uae

• Leads IT department and manages development and maintenance of the network infrastructure from scratch, including migration to a virtual environment.• Project manager of ALFIRAS General Contracting for ERP system (ESAT).• Meeting with the management team to assess and define the system requirements.• Responsible for Microsoft Azure Server 2019 and Microsoft 365 Apps admin (SharePoint, Exchange, Teams, and Defender).• Configuration, monitoring, and troubleshooting of Cylance Endpoint Security and CrowdStrike Endpoint Enterprise.• Configuration, monitoring, and troubleshooting of FortiGate Firewall and Proofpoint email protection.• Analyzing network data and infrastructure to determine inefficiencies and problems.• Developing and designing network architecture and computer systems infrastructure.• Overseeing computer systems' development, installation, configuration, and administration.• Responsible for the executive briefing for senior leadership for all infrastructure-related projects.• Managing project timelines, budgets, and documentation.• Monitoring computer systems and networks for viruses, malfunctions, and errors.• Troubleshooting technical issues and developing practical solutions.• Preparing network analytics, data reports, and operational manuals.• Training the engineering team on new systems, protocols, and best practices.• Keeping abreast of the latest technological advancements, protocols, and best practices.

Abu Dhabi, Uae

• Oversaw processes of the IT Department and managed development along with maintenance of the infrastructure for a network from scratch, including migration to a virtual environment.• Resolved all technical issues promptly and reported them to the director manager.• Generated substantial cost savings by proactively identifying and securing a vendor with competitive rates through the execution of a robust IT strategy and budget.• Facilitated acceleration of major IT operations via procurement of efficient hardware and software, as well as maintenance products and services.• Identified and resolved technical issues from the root regarding operating system, hardware, and software programs in a timely manner.• Carried out in-depth system health checks, monitored alarms, and performed data backups on a daily, weekly, and monthly basis.• Eliminate recurring issues by maintaining a comprehensive record of user calls via rigorous logging.• Installed, configured, monitored, and troubleshooted Windows Servers 2019, VMware ESXi 5.5, Barracuda Web Filter, and Backup Exec 2015.

Abu Dhabi International Airport, Midfield Terminal Building Project (Mtb)

• Reporting all IT related issues directly to the IT Manager.• Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.• System health check and alarms monitoring Incremental Data Back-up Daily, Weekly and Monthly basis.• Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues.• Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center. Managed user mailbox size and increased mailbox size using Microsoft Exchange admin center.• Removed users from Lync email listing using Microsoft Lync server 2013.• Work closely with development team and install the development related tools.• Log incidents and maintain records of all calls from users using the designated tool.• Maintain a high degree of user’s service for all support queries and adhere to all service level agreement.• Diagnosed and resolved operating system, hardware and software program problems to root causes.• Coordinated and performed Centricity Perinatal software upgrades• Same responsibilities as I had when I worked on the APM in addition to installing, configuring, monitoring and troubleshooting the following: a. VMware VCenter Server.b. Managing Exchange 2010.c. Kaspersky Security Center 11.d. Supporting over 1500 user accounts in Active Directory.

Abu Dhabi International Airport, Apm Head House Phase 1 Project

• Responsible for the IT Department.• Reporting all IT related issues directly to the Project Manager.• Constructing and maintaining the infrastructure for a network from zero, including migration to a virtual environment.• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.• Preparing and executing IT strategy and budget to reduce costs for the IT department. Hence, the company money has saved effectively by locating a competitive vendor.• Procurement of IT hardware, software and maintenance products & services.• Same responsibilities as I had when I worked on the Presidential Palace Project in addition to installing, configuring, monitoring and troubleshooting the following: a. Windows Servers 2012 and VMware ESXi 5.5.b. Barracuda Web Filter, Backup Exec 2015 and Trend Micro Office Scan.c. ManageEngine OPManager and Service Desk Plus.d. System Center Configuration Manager and Microsoft Lync.e. CADMATE 2016, Aecosim Building Designer and Primavera.f. Attendance Management.

Abu Dhabi - Presidential Palace Project (Ppp)

• Reporting directly to the IT Manager and collaborating closely with other IT team members.• Responding to queries in a timely and accurate manner as well as resolving queries to the users' satisfaction.• Installing and Troubleshooting Primavera and AUTOCAD.• Installing, Configuration and troubleshooting Windows Servers.• Configuring and managing Daily, weekly, monthly and quarterly backups along with restoring procedures• Supporting over 400 user accounts.• Migration from Windows Server 2003 to Windows Server 2012 R2.• Responsibility of constructing and maintaining the infrastructure for a network from zero.• Managing and installing CCTV Cameras System.• TCP/IP networking, including DHCP, DNS, Ethernet and hardware maintenance and repairing.• Managing and Administration with Windows XP, Windows 7 and Windows 10 workstations and laptops.• Configuring and testing any new hardware, server backups, evaluating new software & security risks.• IT security experience, including anti-virus/malware, encryption deployment.• Ensure compliance with a complete safety legislation.• Applying patches in accordance with company procedures.• Responsible for diagnosing, resolving hardware, software & end users problems.• PABX systems (Telephone System) Panasonic TDE600, TDE100/200.• Providing up-to-date Antivirus levels on all machines company-wide. • Producing reports for senior managers.• Purchasing of IT Equipment and software in line within agreed budgets.• Communicating with the third party technical specialists.• Providing support for LAN administration.• Installing and setup all OS and required software, Internet and WIFI configuration.

Abu Dhabi, Uae

• Designing and Maintaining Networks.• Installing Windows Servers, Active Directory, DNS, WINS, DHCP, ISA and Exchange• Fixing Computers and Printers.• Troubleshooting and Hardware assembling.• Installing Operating Systems and Software.

Abu Dhabi

• Designing and Maintaining Networks.• Installing Windows Servers, Active Directory, DNS, WINS, DHCP, ISA and Exchange• Fixing Computers and Printers.• Troubleshooting and Hardware assembling.• Installing Operating Systems and Software.

Abu Dhabi

• Meet all users need and inquiries, resolving all systems and PC errors and problems, ensure the smooth running of all systems, Investigate and find out the main reason for any issues.• Improving the Performance of an advanced Format Hard Drive.• Troubleshooting and Hardware assembling.• Installing Operating Systems and Software.