Mohammed Ahmad Email and Phone Number
With a strong business foundation, I am now seeking to re-establish myself in the IT industry; an area of long-standing interest for me. Recently, I graduated from an IT Technician Traineeship, where I specialised introubleshooting hardware and software issues through a series of courses from CompTIA, Microsoft, and Cisco,along with practical work and official certifications. Throughout my career, I have developed excellent timemanagement and teamwork skills, which I am eager to combine with my technical expertise in a new and challengingIT role. I am keen to gain commercial experience in the industry, as I am committed to building a long-term career inIT.
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Junior It EngineerEsp Global Services Oct 2024 - PresentESP provides IT support services across the globe. We understand how to maximise efficiency and effectiveness across a wide range of industries by delivering turnkey services from end user contact through to resolution.Key Responsibilities:Incident Response:Address and resolve customer incidents and service requests escalated by the client service desk within agreed Service Level Agreements (SLAs).Provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues, ensuring resolution within specified timeframes.Keep the client service desk updated on progress for each incident to ensure accurate tracking and communication.Escalation and Support:Promptly escalate unresolved issues or complex incidents to more experienced engineers to maintain adherence to customer SLAs.Engage in proactive checks such as "floor-walking" to identify and resolve potential issues before they are formally raised as incidents. -
It Technician TraineeIt Career Switch Nov 2023 - PresentLondon Area, United KingdomThe IT Technician Traineeship specialized in preparing me for the IT Support sector through a seriesof intense courses and practical application.Courses studied included:CompTIA A+, Network+, Security+, MCSA Microsoft Windows 7 & 10, Cisco CCENT● Installing, Configuring & migrating windows 7 and 10 Operating Systems● Configuring Security systems & windows firewall● Troubleshooting common system problems● Configuring and managing printers, configuring mobile devices● Configure, manage, and maintain essential network devices● Design and implementing a functional network● Active Directory – unlocking user accounts, resetting passwords, searching users● Implement network security, standards, and protocols
Mohammed Ahmad Education Details
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It Career SwitchIt Technician Traineeship -
Bsc (Hons) Business Management With Economics -
Merton College -
Graveney SchoolGcse'S
Frequently Asked Questions about Mohammed Ahmad
What company does Mohammed Ahmad work for?
Mohammed Ahmad works for Esp Global Services
What is Mohammed Ahmad's role at the current company?
Mohammed Ahmad's current role is CompTIA A+ Certified | IT Technician | IT Support..
What schools did Mohammed Ahmad attend?
Mohammed Ahmad attended It Career Switch, University Of Roehampton, Merton College, Graveney School.
Who are Mohammed Ahmad's colleagues?
Mohammed Ahmad's colleagues are Ahsan Ali, Rafał Kowalski, Mohammed Jomir Uddin Ahmed, Eugen C., Mr. Ivor Fernandes, Chris Jones, Fernando Travella.
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Mohammed Ahmad
Salesforce Technical Consultant | Sftc Capability Rep | Aspiring Entrepreneur |Birmingham
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