* 2 Million plus CAPEX / OPEX budgets.* Spearheaded delivery of highly successful business-centric IT roadmaps and organisational growth strategies.* Expertise encompassing the entire project lifecycle; defined, re-defined, mapped and delivered operational processes by PRINCE2 methodologies (Certified Practitioner).* Built, led, and motivated, talented teams of up to 20 specialists committed to delivering top-quality IT products.* Reduced operational costs by leveraging IT applications, networks, operations, and risk management processes.* Championed innovation and excellence throughout multi-site, multi-user and highly complex platforms.* Boosted efficiency while delivering thousands in savings through hardware consolidation, virtualisation, and new data centre systems implementation.* Drove research, creative product/service development, and continuous improvement efforts.

* Optimised information management, quality, storage, and sharing via transmission and archival systems automation.* Established technology-based operational transformation strategies, restructured IT services in alignment with MTA’s objectives, and identified areas in need of improvement.* Championed delivery of highly innovative On-demand streaming project, improved network stability / security through robust policies and solutions, and introduced ITIL-based processes.* Successfully enhanced performance in the areas of server/storage infrastructure, call centre, data networks, unified communications, disaster recovery, security, communications, and knowledge/data sharing.* Introduced desktop virtualisation with Multi-factor authentication using DUO services.

* Managed the ITS Infrastructure Team, ensuring the delivery of high-quality services, support, and information to all users across the University. * Led the Cloud First strategy for the university with on-prem datacentre migration to Azure. * Provided expert advice on ITS infrastructure and enterprise architecture, including development, integration, support, reporting, and maintenance. * Contributed to strategic planning and development of the ITS Infrastructure Team, collaborating with other University faculties and departments to align IT services with institutional goals. * Supported the enhancement of existing systems and processes, maintaining up-to-date knowledge of the University's ITS infrastructure, including hardware, databases, operating systems, networks, and security protocols. * Led the development of strategies and policies to ensure the ongoing effectiveness of ITS Infrastructure and IT services. * Oversaw the integration of major organisational applications and databases, using interfacing, warehousing, or consolidated reporting methodologies. * Ensured adherence to standards and procedures for integrating ITS Network, Infrastructure, Microsoft Azure, and Applications & Development Systems, ensuring consistency and reliability. * Produced technical documentation, reports, proposals, and user guides, and provided training to ensure team proficiency in new procedures and systems. * Proposed and implemented measures to ensure the University's Network, Infrastructure, Applications & Developments are secure and do not pose risks to other users or systems. * Supervised backup and archiving procedures for consolidated datasets to ensure data availability and integrity. * Collaborated across teams to ensure rapid recovery of essential systems in the event of a major incident, adhering to agreed disaster recovery and incident management procedures.

* Optimised support services quality and responsiveness as well as compliance with Service Level Agreements (SLAs) through the revitalization of helpdesk operations utilising ITIL (60% drop in incidents).* Enhanced technical responsiveness, support, and overall service quality through team building, training, and restructuring.* Established and enforced governance standards for capacity planning, virtualisation, budgeting, and security.* Created and launched policies regarding social media, BYOD devices, data security, and operational security standards.* Played an instrumental role in the development of Disaster Recovery as well as Business Continuity plans.

* Led selection and implementation of new technologies that successfully addressed organisational needs. Prepared and presented risk/return profiles of technology investments to top executives and decision-makers.* Handled portfolio of technology assets (benefits, risks, and costs); commercially appraised IT solutions, established SLAs, optimised security, enhanced network capacity, and introduced new policies/procedures and training plans.* Achieved £16K capital cost savings through the redevelopment of CCTV project (Dell-based SAN), boosting security and transforming inefficient systems.

* Expedited responses to second, and third line support issues, working collaboratively with diverse users.* Completed backups, updates, installations, security upgrades, hardware/software patches implementation, and overall troubleshooting of complex issues related to network connectivity, printers, servers, and applications.

* Delivered excellent customer service at all times to those coming into the Aim Higher Office for help and assistance.* Dealt with routine enquiries in a professional and courteous manner in person, on the telephone or via e-mail, referring more complex queries to an appropriate staff member.* Undertook general office duties, such as photocopying, room bookings and general office administration etc.* Provided general support for event planning to include campaigns such as Aim Higher, University Education.