Enhance business process management (BPM) skills/ knowledge through these activities:•Gathered and Analysed Requirements.•Modelled Data and designed data warehouse.•Designed and Built Analytics repositories, reports and dashboards.•Embedded graphs and charts in Analytics dashboards.•Optimized performance and did Stress testing.•Delivered training to End-user and developers.•Designed decision support statistics and dynamic information reports for Egyptian Prime Minister and different Ministers in different sectors using data mining algorithms and techniques, data warehousing concepts and modelling over huge databases in different sectors.•Developed, Deployed, Implemented and Supported (Business and Management) Information Systems in different Sectors for different ministries and domestic councils of the country.•Led and supported teams of data architecture, data collection /data quality improvement and information analysis and assure quality of their outputs.•Led and supported the team of Building, Developing and implementation the Internal MIS/HRMS Systems of the organization.•Customers: Ministry of Interior (Traffic Sector) , Ministry of Housing and Construction (New Urban Communities Authority) , Ministry of Finance (Real Estate Tax Authority) , Ministry of Education , Ministry of health and population ,Ministry of Electricity ,Central Agency for Public Mobilization and Statistics (CAPMS) , Domestic Councils (Engineering Departments) .

Master Degree in Information and Computing Science with the research topic in "using Data MiningTechniques for power load forecasting in Smart Grids" for short and medium term

•Elicited requirements by interviews, document analysis, workshops, surveys, site visits, business process descriptions/reports, use cases, scenarios, business analysis, business process re-engineering, tasks and workflow analysis in ERP Solutions specially in (HR.-Core, Payroll and Self-service)•Played key role as liaison with clients /customers in problem solving, Project status updates, Coordinating among applications key users.•Supported and Maintained Integrated HRMS/HRIS Applications, business and workflows.•Created the prototyping, project plan, solution design and implementation required tasks, user training requirements, developing training documentation. , user acceptance test, delivery list, hands over and rollout for different departments (HR, Finance and IT).•Applied systems users training, on job training, ongoing business application support.•Customers: (Aggreko International- Jabel Ali, Commercial Bank of Dubai, Zayed University, AMLAK, dry Docks- world Dubai and Business Systems House).

•Played key role in Analysing, Designing, Developing and Implementing the internal systems of the organization (Personnel (HR) System, Payroll system, time attendance and management system, and fleet management /tracking system.•Led the development team in different software projects development and automation (Automation of real estate taxes authority, engineering department automation, surveys data entry software and national youth employment software automation).•Played key role in administrating the central databases for different large and intermediate projects (Backup, Recovery and performance enhancement, building physical and logical schemas).•Enhanced the level of customers employees’ levels by knowledge transfer and on job training.•Customers: Cabinet of conservatives, Conservative information centres, Central data entry centre, Ministries information centres, Districts and cities information centres all over the Country.