● Managing the day-to-day activities of the team & Motivating the team to achieve organizational goals and implementing a timeline to achieve targets & Delegating tasks to team members● Empowering team members with skills to improve their confidence, product knowledge, and communication skills● Conducting quarterly performance reviews & Contributing to the growth of the company through a successful team ● Weekly, Monthly and Quarterly business reviews with the leadership and client● Handles and resolves customer complaints- identify and escalate priority issues ● Build a strong personal customer rapport and establish engagement to drive positive customer experience ● Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports