- Supervise and manage a diverse team including team leaders, ride operators, and park attendants to deliver a superior customer experience.- Provide guidance and resources to staff, ensuring they have the necessary tools to perform their duties effectively.- Follow up on delegated tasks to ensure timely and proper completion, maintaining high operational standards.- Partner closely with the Rides Operations Manager to maintain optimal staffing levels.- Communicate and resolve concerns, issues, or incidents within the assigned zone by liaising with the Operations Manager.- Enforce adherence to safety policies and procedures as mandated by the park and regulatory agencies.- Respond promptly to emergencies, leading ride evacuations and ensuring guest safety.- Collaborate with the emergency management team to develop and implement strategies for enhancing park operations and guest experiences.- Document and report incidents and ride breakdowns using the Company Reporting App.- Conduct daily checks to verify the accuracy of opening procedures, ensuring all protocols are followed.- Regularly compile and report operational data, focusing on continuous improvement in safety and efficiency.

Operating the rides and making sure all my fellow operators are operating the rides in a most safest manner where we can give the most memorable experience to our guests.Assisting in the training and development of ride operators and attendantsResponding to the guest inquiries, concerns, and complaints in a professional and courteous manner. Give Operators scheduled breaks and rest periods throughout the shift .Shadowing and learning on handling the zones from the zone supervisor.Share the ideas with the management team to improve the operation and trainings

Working as claims handler

Mellors Group is a fourth generation family run business with a wealth of knowledge and expertise in theme parks and attractions.

Mrasem is a New-Generation Saudi Transportation andConcierge Services Company which is in alliance with Vision2030 of Saudi Arabia.I was responsible for: Coordinating the visits of the Royal Family and VIP offices. Providing an employee and full services of those visits as it should be.

Responded to inquiries regarding department services, policies, and procedures. Created and processed a variety of administrative records using internal and external databases.

I was responsible for new employees' training in sales and how to properly organize and display cars in order to grab customers' attention. Also, I had been involved with them to finish the sales processes from A to Z.

I was a supervisor and responsible for the Electronic section. Supervising employees, equipment, warehouse and stock.