Mohammed Al Malki Email and Phone Number

Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Support worker communication with the management team.

I was above duty manager and the second manager in front office team and team assist front office managers in their daily functions. As Assistant Managers,I had the authority to make decisions. And responsible for a small or large team depending on the size of the company. Assistant Managers work normal office hours, and may have their own offices. I paid according to my level, experience, company size or responsibilities. These professionals are expected to be good at supervision, accounting, minimising expenditure, communication and other organisational functions. The responsibilities of an Assistant Manager include: • Delegating tasks • Training team members • Problem solving • Recruiting staff • Improving customer relations • Training and development • Merchandising • Work scheduling • Income and expenditure • Payroll • Enforcing business policies • Supervisory and administrative support • Assisting auditors • Complying with compliance regulations

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.Conduct Briefing for all staff during Night Shift.Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.Maintain a professional and high quality service oriented environment at all times.Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.

Duty Managers typically handle the security, customer service and some management concerns of an organization. Industries in which they operate include hotels, stores and fitness clubs. These managers oversee the maintenance and overall safety procedures of the premise. Managers often liaise or meet with other executives or managers.Duty managers earn good salaries. Their remuneration may vary depending on the location, size and type of company. They work long hours that are dictated by the responsibilities they have.A Duty Manager usually performs many of the following tasks:• Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking • Managing store cleanliness and organization • Dealing with customer complaints and issues

ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.RESPONSIBILITIES:1. Ensure Outstanding customer care at all times.2. Maintains a friendly, cheerful and courteous demeanour at all times.3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.9. Adhere to company credit limit / floor limit policies.10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.13. Cross Check all billing instructions are correctly updated 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.e...

Making schedules section,Verification of all staff papers (must be complete as it should),Verification of the end of the staff on duty income,Making sure all guest profile completed,

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