• Developed advanced customer service skills to efficiently serve cafe food and drinks for 150 - 200 customers per shift. • Maintained a professional and productive work ethic during high-demand rush hours.• Exhibited excellent communication skills with coworkers and managers to solve dynamic problems.•Developed personal relationships with customers which allowed me to create a familiar and welcoming environment.

• Assists International Students with services that include Pre and Post Admissions into Mesa Community College, registration, payment plans, ensuring all documents have proper signatures before traveling, and setting up appointments with academic advisors• Assist advisors create study plans for international students• Create student profiles on Student Information System (SIS) and removed holds on international students’ accounts• Coordinate new student orientations (presenting, ordering food, music selection, room decoration, planning games, greeting and inviting students, recruiting student helpers, etc.)• Create videos for new incoming international students during the early pandemic stages• Aids with data entry in Terra Dotta Software and Student Information System (SIS)• Reviews international documents such as high school diplomas and bank statements • Understanding of Immigration status, policies, and procedures• Answers questions and guides students and relatives through websites and services that need completion via online, maintains database of student information• Answer complex questions about visa regulations via phone, email, and in-person• Maintains front desk by ensuring all documents are secured and adherence to FERPA (Family Education Rights and Privacy Act)• Helps with training and shadowing of new employees in the International Education Department