Dynamic and results-driven Customer Service Manager at Waitrose, committed to enhancing customer satisfaction, operational efficiency, and team development within the John Lewis Partnership. As a dedicated Partner in the business, I uphold our ethos of continuous improvement, proactively identifying and implementing ways to increase productivity and service quality to strengthen the brand’s reputation and future success.In my role, I lead and inspire a high-performing team, fostering a culture of excellence in customer service and operational effectiveness. I oversee daily operations on the shop floor, ensuring every customer has an exceptional experience and that our merchandising and availability standards consistently reflect the quality and reliability associated with Waitrose. I am accountable for optimizing sales and profitability, managing resources to minimize wastage, and upholding a compliant, secure store environment.Known for my proactive and hands-on leadership approach, I’m passionate about developing my team, supporting each Partner to unlock their full potential through continuous learning and personal growth. Through strategic line management and a focus on impactful shopkeeping practices, I am proud to contribute to maintaining our "BEST IN LONDON" status, driving results that position our shop as the most profitable in London and one of the top three within the entire Waitrose estate.With a background in fast-paced, customer-centered environments, I bring a strong operational focus and an unwavering commitment to excellence in every aspect of store management and team leadership.

As a Duty Partner and Team Leader at Waitrose East Sheen, I oversee a multi-million operation consistently ranked among the top 5 profit-generating shops in the Waitrose estate. My responsibilities include:- Ensuring a safe and legal trading environment through compliance, inventory management, and loss prevention measures.- Optimizing staffing, scheduling, and training to deliver excellent service consistently.- Prioritizing customer happiness and loyalty by addressing complaints, and incidents, and creating a positive shopping experience.- Maintaining sales targets and optimizing product selection, pricing, and promotions.- Motivating and developing my team to achieve shared goals and foster a positive work environment.- Collaborating with departments, suppliers, and partners to coordinate operations and drive initiatives.I am committed to upholding the highest standards of operational excellence, customer service, and team leadership to contribute to the success of Waitrose East Sheen.

As a professional graphic designer, I specialize in creating visually compelling concepts for a wide range of mediums. From designing impactful posters and billboards to developing eye-catching packaging, logos, and marketing materials, I possess a diverse skill set to bring ideas to life.I am constantly seeking new and challenging projects that provide opportunities to showcase my creativity and expertise in conceptualizing and crafting visual layouts. By leveraging my innovative ideas and unwavering commitment, I aim to not only advance my career but also make meaningful contributions to the overall success of the projects I undertake.My dedication to delivering exceptional design solutions and my passion for pushing creative boundaries drives me to continually evolve and grow as a graphic designer. I thrive in dynamic environments that foster creativity, collaboration, and the pursuit of excellence.

As a university graphic design teacher, I have taken on the responsibility of providing comprehensive instruction in graphic design to students. This includes assigning relevant coursework and projects to enhance their skills and knowledge in the field.In addition to my teaching duties, I actively participate in the implementation of the faculty, volunteering my expertise and assistance whenever needed. By engaging proactively in faculty initiatives, I contribute to the development and improvement of the graphic design program.To facilitate effective learning, I create and deliver engaging presentations that effectively communicate complex concepts to students. This showcases my confident communication abilities and ensures that students receive clear and informative instruction.As a dedicated graphic design educator, I strive to foster an inclusive and engaging learning environment. I encourage students to explore their creativity, think critically, and develop practical design skills that will prepare them for professional success in the field.

As a university graphic design teacher, I have taken on the responsibility of providing comprehensive instruction in graphic design to students. This includes assigning relevant coursework and projects to enhance their skills and knowledge in the field.In addition to my teaching duties, I actively participate in the implementation of the faculty, volunteering my expertise and assistance whenever needed. By engaging proactively in faculty initiatives, I contribute to the development and improvement of the graphic design program.To facilitate effective learning, I create and deliver engaging presentations that effectively communicate complex concepts to students. This showcases my confident communication abilities and ensures that students receive clear and informative instruction.As a dedicated graphic design educator, I strive to foster an inclusive and engaging learning environment. I encourage students to explore their creativity, think critically, and develop practical design skills that will prepare them for professional success in the field.

• Undertook comprehensive accountability for teaching graphic design activities to students and assigned works as required.• Engaged in a proactive manner when volunteering to assist in the implementation of the faculty.• Created and delivered learning presentations to students, thus proving confident communication ability.

As a Senior Creative Manager, I excelled in visually representing concepts with a full creative skill set, translating ideas into impactful designs that resonated with the audience.With exceptional project management capabilities, I formulated detailed budgets and timelines, consistently achieving favourable outcomes by efficiently coordinating resources and closely monitoring progress.I oversaw the development of style and visual identity for publications and advertising campaigns, ensuring cohesiveness and effective communication of the brand's essence through typography, colour palettes, and layouts.Strategic planning and implementation of B2B and B2C communication strategies were integral to my role, driving brand recognition and engagement across diverse marketing channels.I led the successful re-branding of TOLO and TOLO News channels, collaborating closely with cross-functional teams to enhance the brand image and increase audience engagement.Thorough research and industry trend awareness played a crucial role in developing impactful content for corporate presentations, effectively conveying the organization's value proposition.Building and nurturing a highly skilled team was a priority, achieved through recruitment, training, and development initiatives, fostering collaboration and unleashing creative potential.As a Senior Creative Manager, I leveraged my creative skill set, project management expertise, and leadership qualities to deliver successful outcomes, enhance brand visibility, and engage audiences effectively.

As the Art Director and Operation manager, my expertise spanned various responsibilities and achievements:- Overseeing the operations of TBWA\Raad in the Afghanistan market, including the management of the Creative & Media Departments, as well as handling Finance & Legal matters.- Collaborating with other managers to establish organizational goals, objectives, and policies across different departments.- Holding full executive authority, leading strategic planning, operations, finance, HR, and administration.- Driving business growth and fostering innovation by developing strategic campaigns and forging joint ventures.- Directing the development and implementation of communications strategies for aid, development, and political entities.- Managing budgets for creative services and production to ensure efficient resource allocation.- Successfully recruiting, training, and building a team of highly skilled creative professionals.Building a diverse client portfolio that includes esteemed organizations such as MTN, UNDP, UNWomen, UNICEF, UNHCR, IOM, IDLO, WHO, Save the Children, The World Bank, European Commission, Peace One Day, Ministry of Public Health - Afghanistan, and more.As the Art Director, my comprehensive expertise and accomplishments in managing operations, driving business growth, and delivering successful campaigns position me as a valuable asset in the field of creative direction.

As an accomplished Art Director, I have achieved significant career growth, led successful office launches, facilitated seamless communication, created compelling content, developed innovative branding concepts, designed product packaging, organized key events, managed budgets, and built exceptional creative teams.- Promoted from Junior Graphic Designer to accomplished Art Director, advancing my career trajectory.- Spearheaded the establishment and successful launch of company offices in Afghanistan and Sudan.- Coordinated and facilitated seamless communication between clients, internal departments, and the central HUB.- Conducted comprehensive research, prepared briefings, and crafted engaging content for diverse corporate presentations.- Developed innovative concepts and branding identities for various products and impactful launching campaigns.- Designed product packages and labels for multinational companies, including Mars GCC - Middle East.- Orchestrated prominent engagement events like the MTN Group 21 Days of Y'ello Care Campaign and Celebrations.- Oversaw communications, publicity production, and monitored the evaluation of creative campaigns.- Managed budgets for creative services and production, ensuring optimal resource allocation.- Recruit, train, and cultivate a talented team of creative professionals.

- Undertook comprehensive accountability for teaching graphic design activities to students and assigned work as required.- Engaged proactively when volunteering to assist in the implementation of the faculty.- Created and delivered learning presentations to students, thus proving confident communication ability.