Mohammed Alamassi Email & Phone Number

Dubai, United Arab Emirates

• Responsible for daily ongoing core system operations by providing L1 and escalating major issues to venders
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software… Show more
• troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;

Federal Transport Authority

• Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.
• Requests and problems by ITIL processes and defined SLAs.
• Collection and documentation of best-practice and how to optimize the IT support for the entry level.
• Provide first level technical support to end users for all desktop/laptop issues related to software using remote desktop software such as “ go to assist or RDC” thereby providing effective desk side support to… Show.
• Provide first level technical support to end users for all desktop/laptop issues related to software using remote desktop software such as “ go to assist or RDC” thereby providing effective desk side support to users
• Coordinate with technical support or local IT in different countries to resolve user hardware issues on desktops / laptops