Mohammed Alamassi Email & Phone Number

Dubai, United Arab Emirates

• Responsible for daily ongoing core system operations by providing L1 and escalating major issues to venders • installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware/software… Show more • Responsible for daily ongoing core system operations by providing L1 and escalating major issues to venders • installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• working continuously on a task until completion (or referral to third parties, if • appropriate);• Patching of network and phones• inspect , report and troubleshoot printer, copier and card printer machines• testing and evaluating new technology; Show less

Federal Transport Authority

• Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. • Requests and problems by ITIL processes and defined SLAs. • Collection and documentation of best-practice and how to optimize the IT support for the entry level. • Provide first level technical support to end users for all desktop/laptop issues related to software using remote desktop software such as “ go to assist or RDC” thereby providing effective desk side support to… Show more • Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. • Requests and problems by ITIL processes and defined SLAs. • Collection and documentation of best-practice and how to optimize the IT support for the entry level. • Provide first level technical support to end users for all desktop/laptop issues related to software using remote desktop software such as “ go to assist or RDC” thereby providing effective desk side support to users• Coordinate with technical support or local IT in different countries to resolve user hardware issues on desktops / laptops• Provide Customer and End-User Help Desk Support for Outlook, Outlook Express ,Blackberry mobile devices troubleshooting, VPN and Intranet portal support• Maintaining the domain server (Adding Users and defining groups, deleting user, adding the privilege groups to user ids according to department and/or request).• Managing the Exchange Server (Adding and Deleting Mailbox, Tracking the emails, increasing the Mailbox Size, clearing the mailbox, proving the Delegates permission).• Resolve minor problems related to network printers and escalate major printer issues• Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making Show less