Operations Executive
CurrentDuties/Responsibilities• Sales Process Management: Lead continuous improvement of sales processes, ensuring alignment with business objectives and best practices.• Monitor the end-to-end sales process, identifying bottlenecks and opportunities for streamlining to enhance operational efficiency. Collaborate with the sales team to gather feedback and insights to refine and optimize sales workflows.• Data Analysis and Reporting: Analyze sales data, performance metrics, and trends to provide actionable insights for the sales team and senior management. Develop and maintain sales dashboards and reports that track key performance indicators (KPIs) to support data-driven decision-making. Identify patterns and anomalies in sales data, translating findings into strategic recommendations.• Manage and maintain CRM system, ensuring accurate sales data.• Cross-Functional Collaboration: Collaborate with various departments, including finance, marketing, and HRM, to ensure seamless communication and alignment of processes that impact sales operations. Act as a liaison between sales and other departments to address operational challenges and implement solutions.• Workforce Management: Analyze staff count against monthly requirements, recommending adjustments for optimal staffing levels and operational efficiency.
