- Achieve service-level agreement (SLA), quality assurance (QA), average handling time (AHT), after call survey (ACS) and operation key performance indicator (KPI) for Mobily stander.- Manage CC service-level (SL).- Supervise the team leaders and following them up on a regular basis to achieve the desired goal.- Manage staff and performance needs assessments and other operational strategy assessments to ensure all project objectives are met and results are maintained accurate.- Request training and refreshing sessions from the concerned departments to ensure the best performance provided by team leaders and employees.- Manage all types of call scenarios to adhere to the implementation of quality assurance in calls.- Monitor quality assurance performance and achieve the desired target.- Check the quality assurance during the implementation of the agreed upon Mobily standards.- Maintain defined customer experience by applying the agreed upon Mobily standards.- Analyze quality errors to maintain customer experience.- Analyze call reasons to maintain customer experience.- Manage and collect all kinds of training materials that help employees, based on their needs.- Supervise the employees hiring, team leaders and supervisors.- Hold weekly and monthly meetings with Mobily management to review performance and implement the agreed strategic planning.- Conduct root cause analysis of critical errors in quality, customer dissatisfaction.- Identify and address problems in operations teams.- Develop a performance management plan that includes motivational and corrective actions processes to ensure continuous improvement.- Plan with functions departments supporting short and long term goals, to improve call center performance through performance monitoring and problem solving.- Conducting one on one meetings with each SPV, TL, in order to review monthly performance and set an action plan.- Oversee operations against planned targets to ensure cost optimization.

- Be in charge of running and managing the call center daily.- Lead and manage technical support agents/ team.- Monitor and check the team's performance and ensure it is consistent with the overall objectives and timelines.- Ensure adherence to laid down operational metrics and determined service-level agreement (SLAs) to achieve a high level of client and end-user satisfaction.- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.- Achieve CC service-level (SL) according to specific service level agreement (SLA) within Mobily management system.- Floor control.- Manage and lead a group of customer service staff.- Follow up on the performance of employees on a daily basis.- Prepare reports regarding the team's performance to ensure the best performance.- Enhance team performance.- Escalate customers' complaints to concerned parties.- Handle escalating calls to customers.- Control the management of teams during the shift period.

- Manage sales financing, operations and debt collection for LEXUS and TOYOTA vehicles.- Evaluate cost structures and revenue streams.- Prepare reports and financial statements in accordance with professional and regulatory standards.- Document financial processes and present progress reports.- Maintain the customer experience by ensuring that the company's standards are applied according to the agreed policy.- DO weekly and monthly meetings with the team to review performance to check the implementation of agreed strategic planning.- Manage, monitor and follow up the team to achieve the required goals of financing sales for new cars and collecting installments at the due time after sale.- Approve purchase orders.- Identify and address problems for process teams.- Supervise the performance of the operations department of the branch.- Supervise operations against planned goals to ensure improved results.- Manage the tasks of the internal audit team in the branch, supervise their tasks and make reports to the branch manager.- Monitor team performance to achieve the desired goals.- Supervise and check that the salary records are correct and confirm that they are reviewed by all team members.

- Prepare and present reports that reflect audit results and document process.- Assess any risks and evaluate documents for applicant.- Expedit installments along with ownership transfer.- Refinance option along with evaluating credit status of the guest.- Fleet supervision.- Identify and address problems for process teams.- Monthly report for debit accounts.- Review the data existing in the system and compare it with the data that given by customers.- Enable effective assessment of controls, and delivery of high-quality audit findings.- Obtain and expedite SAMA report for the guest.- Evaluate the credit status of the requester and managing risk.- Responsible for the internal audit of sales finance to ensure that all documents are correct and complete according to the agreed policy.- Responsible for the customs cards treasury for cars.- Review of daily and monthly exchange and receipt cash bonds.- Responsible for daily and monthly cash review.- Responsible for the custody and review of order bonds.- Responsible for inventory and review of assets.- Responsible for financial matches of auto finance sales.- Responsible for issuing purchase orders for cars, releasing them from the system and reviewing them.- Responsible for issuing and reviewing the leadership authorization.- Supervise and review the renewal of vehicle licenses.- Responsible for transferring cars ownership to customers.- Responsible for renewing insurance annually for financing sales.

- Supervise finance sales staff.- Responsible for sales financing approvals.- Manage and distribute monthly target.- Supervise the sales of financing to achieve the required goals.- Responsible for issuing car sales invoices.- Responsible for distributing the monthly target to the sales team.- Work alongside the team to draw up strategies to increase customer base.- Set sales targets and implementing incentives.- Maintain excellent relationships with customers that are built on trust.- Suggest enhancements and modifications to the company’s sales policies as needed.- Assist in the development and expansion of a client base.

- Responsible for the internal audit of sales finance to ensure that all documents are correct and complete according to the agreed policy.- Responsible for the customs cards treasury for cars.- Review of daily and monthly exchange and receipt cash bonds.- Responsible for daily and monthly cash review.- Responsible for the custody and review of order bonds.- Responsible for inventory and review of assets.- Responsible for financial matches of auto finance sales.- Update customers data.- Responsible for adding and deleting usernames, drivers for vehicles license in the traffic system, TAMM.- Responsible for issuing purchase orders for cars, releasing them from the system and reviewing them.- Responsible for issuing and reviewing the leadership authorization.- Supervise and review the renewal of vehicle licenses.- Responsible for transferring cars ownership to customers.- Responsible for renewing insurance annually for financing sales.- Final settlement procedures, calculate and issue a disclaimer to customers.

- Meet with customers to provide consultations to meet their needs.- Work to bring new customers and increase sales orders for automotive sales.- Manage customer payments and financing sales.- Explain the specifications of cars and explain the difference between the categories.- Complete all the required documents to issue an approval to finance the sale of cars.- Responsible for the client's signature on all required papers.- Responsible for car accessories sales.- Complete all papers to issue plates.- Responsible for providing cars from stock.- Responsible for issuing insurance policies for sales financing and follow-up with the concerned departments.- Follow up the arrival of customs cards to the accounts department.- Follow up all operations with the concerned departments until the moment the customer receives car.

- Manage monthly customer’s payments.- Receive sales order and work to bring new customers and increase sales orders for automotive sales.- Responsible for customer accounts and after-sales debt collection.- Issuance of account statements.- Follow-up with defaulting customers.- Work on the monthly target to achieve it.- Listen to customer concerns and provide information, answers, or responses.- Take orders and process billings and payments.- Handle customer complaints and process returns effectively.- Keep records of customer interactions.- Ensure customer satisfaction or refer customers to supervisors.

- Supervise the overall day to day, performance, co-ordination, management of the agreed project to assist in obtaining maximum productivity, efficiency, quality, service and profitability for the organization.- Maintain excellent operations and standards.- Contribute to the overall development of all projects efficient running of the team.- Contribute to training and development of the team.- Follow up on the implementation of marketing campaigns projects for the products that have been agreed upon.- Field supervising of product marketing points.- Follow-up of employees in the field to ensure the application of the marketing service for the products as required.- Ensure that the product marketing is implemented with the agreed upon service.- Ensure of customer satisfaction with the marketing products.- Make daily sales reports during the marketing campaign period.- Make reports on customer satisfaction with the marketing campaign.

General Training TOYOTA Vehicle Sales Department, Operations Collection and Follow-up Department, After-sales Services.- Working on communicating with customers or meeting them. - Working on following up the collection of installment from customers by phone.- Working on how sales work in general.- Dealing with customers in general.- Handling installment collection calls.- Handling sales phone calls.- Receive and welcome the customers.