Mohammed Albashier Email & Phone Number

Newcastle, Nsw, Au

Greater Newcastle Area

Khartoum, Khartoum State, Sudan

Speech Analytics System Support:Served as the primary Technical Support Engineer for the Speech Analytics System used by Zain Sudan, one of the leading internet providers in the country.Regularly liaised with Zain Sudan to troubleshoot, maintain, and enhance system performance, ensuring optimal functionality and user experience.Assisted in implementing system updates and collaborated with cross-functional teams to ensure that Zain Sudan’s needs were addressed efficiently.Data Center Renovation:Played a pivotal role in the complete renovation of the Blue Nile Mashreq Bank (BNMB) Data Center in Sudan.Collaborated with architects and IT teams to redesign infrastructure, ensuring modernity, efficiency, and the highest levels of data security.Oversaw the installation of updated hardware and software systems, and ensured a smooth transition with minimal downtime.Presales for Avaya Call Center:Actively participated in all presales stages for the introduction of the Avaya Call Center solution to Sudatel Telecom Group, the largest internet provider in Sudan.Collaborated with sales and technical teams to create compelling presentations and demos, ensuring the solution met Sudatel’s operational needs.Throughout the year, I continually honed my technical and client-management skills, ensuring that METCO’s clients received top-tier support and solutions tailored to their unique needs.

Khartoum, Khartoum State, Sudan

At Alura, a pioneering startup passionate about infusing technology into the agriculture sector, I played a pivotal role in transforming the way farmers and agricultural companies approached productivity. Central to this mission, I championed the deployment and optimization of advanced tech solutions, from cutting-edge irrigation systems to farm-monitoring drones.Key Responsibilities and Achievements:Irrigation System Support:Provided hands-on technical support for advanced irrigation systems, ensuring seamless deployment and optimum functionality.Educated farmers on the nuances of the technology, demystifying complex processes, and ensuring they could harness the full potential of these systems.Continuously liaised with the development team, communicating feedback from the field, and contributing to system improvements and upgrades.Farm Monitoring:Assisted in the integration of drone technology for enhanced farm monitoring, streamlining processes and elevating monitoring accuracy.Trained farmers on the benefits and usage of drone tech, ensuring they had the knowledge and confidence to integrate this solution into their daily routines.Collaborated with software teams to ensure the drone’s monitoring systems provided actionable insights for farmers, leading to better crop management and yield.Point-of-Sale (POS) Machines:Played an instrumental role in introducing POS machines to farmers, a move aimed at modernizing transactions and streamlining sales processes.Conducted on-site training sessions, ensuring farmers were comfortable with the new technology and could handle transactions with ease.Managed troubleshooting and routine maintenance of these machines, ensuring minimal downtime and a consistent user experience for farmers.Throughout my tenure at Alura, I was more than just a Technical Support Engineer. I became a bridge between advanced technology and grassroots farming, helping traditional farmers embrace the future of agriculture.

Melaka Malaysia

Khartoum Sudan