Mohammed Alhelo Email and Phone Number

Over 15 year’s extensive experience in Contact Center & Telephony and System Management fields provided me the following:Specialist in PABX’s Technology (Analog, Digital & VoIP) – Alcatel OXEs and CiscoSpecialist in Call Center Environment (ACD, CTI, IVR, Recording and Reporting Technologies) – Alcatel Lucent, Genesys/CTI and applicationsgood experience in system management tools (Alarming and Reporting) – HP OpenViewIn addition of:Aptitude for learning and impacting business… Show more Over 15 year’s extensive experience in Contact Center & Telephony and System Management fields provided me the following:Specialist in PABX’s Technology (Analog, Digital & VoIP) – Alcatel OXEs and CiscoSpecialist in Call Center Environment (ACD, CTI, IVR, Recording and Reporting Technologies) – Alcatel Lucent, Genesys/CTI and applicationsgood experience in system management tools (Alarming and Reporting) – HP OpenViewIn addition of:Aptitude for learning and impacting business processes and systems.Solid team skills. and Proven ability to establish, lead and maintain strong working relationships with team and business partners.Experience:Designs for intelligent call routing algorithms based on Genesys Enterprise routing, Alcatel ACR, Alcatel ACD. And CTI/CRM interface management..Excellent Experience in CTI applications and installation and programming ( Genesys Products, and its reporting)Managing the PBXs functions as well as prioritizing, resolving, recognizing, and routing end-userManage scheduled and non-scheduled interaction outside Orange working hours to maintain operation continuity and support for projects according to company’s rules.Responsible for assets management \ licensing with regards to all telephony equipment and systems.End users:Participates in IT projects to provide Technical consultation, training, perform required tests on new Participates in empowering, monitoring & reporting SLA, security policy, IS procedure, Maintenance Contracts implementation, and vendor's behaviors & credibility to deliver SLA requirements Show less

 Installation, administration and maintenance of Definity , Merlin and Partner PBXs Installation, administration and maintenance of Audix voice mail system Voice mail systems installation and programming Installation and appliance of call centers in many institutions Experience in digital techniques and electronics  Repairing in the area of electronic fields and power systems Duties included the installation and maintenance of software and hardware related… Show more  Installation, administration and maintenance of Definity , Merlin and Partner PBXs Installation, administration and maintenance of Audix voice mail system Voice mail systems installation and programming Installation and appliance of call centers in many institutions Experience in digital techniques and electronics  Repairing in the area of electronic fields and power systems Duties included the installation and maintenance of software and hardware related products.Application User interface Customization and Integration for Hospitality solutions Support and troubleshooting for PBX and customer Telephony Applications.Integration between PABX system and customers Management systems Environment).Support and configuration for Data Internet systems (WI fi Hot Spots, Icotera Modems etc...).Support customization and management for Hospitality Screens IP TV Environments.Contact point between Orange team’s, Orange customers and vendors for environment support Engage appropriate vendors to conduct upgrades and enhancements to Genesys CIM components Show less