• Recruit, mentor, and evaluate faculty members, ensuring they have the necessary support for professional development.• Represent the department in university-wide meetings, committees, and events.• Implement and manage assessment processes to monitor and enhance program quality.• Manage the department’s budget, resources, and staffing to support the program’s goals.• Provide academic advising and support services tailored to the needs of IT diploma students.• Ensure that… Show more • Recruit, mentor, and evaluate faculty members, ensuring they have the necessary support for professional development.• Represent the department in university-wide meetings, committees, and events.• Implement and manage assessment processes to monitor and enhance program quality.• Manage the department’s budget, resources, and staffing to support the program’s goals.• Provide academic advising and support services tailored to the needs of IT diploma students.• Ensure that all faculty and staff adhere to university policies and procedures. Show less

• Oversee the end-to-end delivery of IT services within the college, ensuring they meet the needs of faculty, staff, and students. • Monitor service performance against Service Level Agreements (SLAs) and take corrective actions to address any service shortfalls. • Coordinate with cross-functional teams to plan, execute, and monitor IT projects, including infrastructure upgrades, software deployments, and new technology implementations. • Develop and refine IT policies, procedures… Show more • Oversee the end-to-end delivery of IT services within the college, ensuring they meet the needs of faculty, staff, and students. • Monitor service performance against Service Level Agreements (SLAs) and take corrective actions to address any service shortfalls. • Coordinate with cross-functional teams to plan, execute, and monitor IT projects, including infrastructure upgrades, software deployments, and new technology implementations. • Develop and refine IT policies, procedures, and guidelines to ensure consistent and reliable service delivery.• Analyze incident data to identify trends and root causes, implementing preventive measures to reduce the likelihood of future occurrences.• Oversee the implementation of changes to IT services, ensuring that changes are communicated effectively and cause minimal disruption to college operations. Show less

• Design and deliver engaging lectures, tutorials, and lab sessions in various IT-related subjects, tailored to meet the needs of diverse student groups.• Provide instruction in areas such as programming, databases, network security, and software engineering.• Mentor and guide students through their academic journey, offering academic support and career advice.• Stay updated with the latest developments in IT and pedagogy through professional development courses, workshops, and… Show more • Design and deliver engaging lectures, tutorials, and lab sessions in various IT-related subjects, tailored to meet the needs of diverse student groups.• Provide instruction in areas such as programming, databases, network security, and software engineering.• Mentor and guide students through their academic journey, offering academic support and career advice.• Stay updated with the latest developments in IT and pedagogy through professional development courses, workshops, and conferences.• Build and maintain relationships with IT professionals and alumni to enrich the educational experience of students. Show less

• Assist professors and lecturers in delivering course content, including lectures, tutorials, and lab sessions. • Assist in grading assignments, quizzes, exams, and lab reports based on established rubrics and guidelines. • Supervise lab sessions, ensuring students follow safety protocols and use equipment properly. • Manage course-related administrative tasks, such as recording attendance, maintaining gradebooks, and managing the learning management system (LMS).• Assist in… Show more • Assist professors and lecturers in delivering course content, including lectures, tutorials, and lab sessions. • Assist in grading assignments, quizzes, exams, and lab reports based on established rubrics and guidelines. • Supervise lab sessions, ensuring students follow safety protocols and use equipment properly. • Manage course-related administrative tasks, such as recording attendance, maintaining gradebooks, and managing the learning management system (LMS).• Assist in supervising student projects, offering technical support, and providing feedback on progress.• Assist students in troubleshooting and resolving technical issues during lab exercises. Show less

• Act as the primary point of contact for clients, managing expectations and ensuring satisfaction with the IT services provided. • Understand client business needs and tailor IT services to align with their objectives and strategic goals. • Oversee the end-to-end delivery of IT services, ensuring they meet the agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Ensure that all services comply with legal, regulatory, and security requirements… Show more • Act as the primary point of contact for clients, managing expectations and ensuring satisfaction with the IT services provided. • Understand client business needs and tailor IT services to align with their objectives and strategic goals. • Oversee the end-to-end delivery of IT services, ensuring they meet the agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Ensure that all services comply with legal, regulatory, and security requirements, protecting both the client and the MSP from liability.• Oversee the deployment and management of high-availability network services, such as Azure Load Balancers, Cisco Nexus switches, and redundant internet links using BGP, HSRP, and OSPF protocols. • Implement security compliance policies as per client and regulatory requirements, ensuring all systems are audited and compliant. • Implement and maintain cloud-based security solutions, including firewalls, identity management (2FA, RADIUS, LDAP), and network monitoring tools. Show less

• Lead the resolution of network and security incidents, ensuring minimal disruption to client operations.• Analyze incident data to identify root causes and implement preventive measures, reducing the frequency and impact of incidents.• Lead IT projects, including infrastructure upgrades, cloud migrations, and security implementations, from planning to execution.• Optimize client networks for performance and reliability by implementing VLAN segmentation, QoS, redundancy protocols… Show more • Lead the resolution of network and security incidents, ensuring minimal disruption to client operations.• Analyze incident data to identify root causes and implement preventive measures, reducing the frequency and impact of incidents.• Lead IT projects, including infrastructure upgrades, cloud migrations, and security implementations, from planning to execution.• Optimize client networks for performance and reliability by implementing VLAN segmentation, QoS, redundancy protocols (HSRP, VRRP), and load balancing techniques.• Regularly upgrade network equipment to the latest stable firmware releases, ensuring security and performance enhancements are applied.• Manage relationships with third-party vendors, ensuring they meet their contractual obligations and deliver services that align with client needs.• Maintain comprehensive documentation of client network configurations, service changes, and compliance audits.• Provide technical support for user devices, network peripherals, and security systems, ensuring quick resolution of issues.• Manage and configure network services such as DHCP, DNS, and VPNs, ensuring reliable connectivity and service availability. Show less

• Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of… Show more • Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of IT-related events, workshops, and seminars.• Provide instruction in areas such as programming, databases, network security, and software engineering.• Continuously update course content to reflect the latest trends and advancements in IT. Show less

• Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of… Show more • Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of IT-related events, workshops, and seminars.• Provide instruction in areas such as programming, databases, network security, and software engineering.• Continuously update course content to reflect the latest trends and advancements in IT. Show less

• Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of… Show more • Design and deliver IT courses across multiple universities, maintaining consistency and quality in education.• Contribute to the quality assurance processes within the department by ensuring that courses meet the academic standards required by accreditation bodies. • Integrate new technologies and teaching methods into the classroom to enhance learning outcomes. • Provide guidance on internships, job placements, and further academic pursuits.• Assist in the coordination of IT-related events, workshops, and seminars.• Provide instruction in areas such as programming, databases, network security, and software engineering.• Continuously update course content to reflect the latest trends and advancements in IT. Show less