Mersal Group Consists 6 Delivery Companies Mersal DeliverySadeem DeliverySpot DeliveryMashawer Al Youm DeliveryMilano Street DeliveryAbyana Delivery

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Evaluations of call center agent on performance.• Monthly attendance sheet.• Weekly schedule for call center agents.• Collaborated with marketing department to launch and manage promotional activities and campaigns.• Handling dashboards of all the brands (Talabat, Carriage, Own Website, V-thru, Cofeapp and Bilbayt… Show more • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Evaluations of call center agent on performance.• Monthly attendance sheet.• Weekly schedule for call center agents.• Collaborated with marketing department to launch and manage promotional activities and campaigns.• Handling dashboards of all the brands (Talabat, Carriage, Own Website, V-thru, Cofeapp and Bilbayt, Festivity,Drops)• Adding, updating or removing items from menu management.• Daily menu checks for all the brands (The Gathering Bistro, Kofe and 32 Burger)• Monitoring all coverage areas during the opening timings and closing timings.• Daily operations report of all branches and checking the performance and order flow of all the branches.• Rating and review checks for all branch of delivery.• Sales report, comparison report, busy report and Show less

• To ensure there’s no delay while dispatching.• Assign Orders to drivers according to their zones.• Assist the driver and help them to deliver the order.• Make reports, statistics, drivers’ payroll for higher management.• Inspecting drivers’ uniform, vehicles etc. is up to the standard.• Responsible for route scheduling and coordination of drivers.• Ensure fleet availability to meet the company standards.• Facilitate and implement actions to manage fleet to achieve… Show more • To ensure there’s no delay while dispatching.• Assign Orders to drivers according to their zones.• Assist the driver and help them to deliver the order.• Make reports, statistics, drivers’ payroll for higher management.• Inspecting drivers’ uniform, vehicles etc. is up to the standard.• Responsible for route scheduling and coordination of drivers.• Ensure fleet availability to meet the company standards.• Facilitate and implement actions to manage fleet to achieve company objective.• Manage maintenance of the company vehicles.• Manage outsource delivery application Show less

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Weekly schedule for call center agents • On-call orders taken and submitted to respective branches• Obtaining complains of customers and resolving the issue on spot.• Providing solutions to customers and satisfying their needs.• Answered product and service questions, suggesting other offerings to attract potential customers.•… Show more • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Weekly schedule for call center agents • On-call orders taken and submitted to respective branches• Obtaining complains of customers and resolving the issue on spot.• Providing solutions to customers and satisfying their needs.• Answered product and service questions, suggesting other offerings to attract potential customers.• Establish and maintain effective relationships with customers by gaining their trust and respect.• Rating and review checks for all Brands• Sales report, comparison report• All online dashboard checks to ensure smooth follow of operations• Ranking check,busy report, cancellation report and complain tracker report.• Opening timings and closing timings to be monitored on daily basis Show less

• Handles incoming calls or inquiries from prospective customers or clients• Assists customers and riders effectively by solving disputes• Completes supporting paperwork• Reported customer feedback to management, including any signs of customer dissatisfaction• Develop and maintain accurate records using spreadsheets of all company fleet assets• Enter new information and all updates into databases and spreadsheets.track and process • all asset transfers, acquisitions… Show more • Handles incoming calls or inquiries from prospective customers or clients• Assists customers and riders effectively by solving disputes• Completes supporting paperwork• Reported customer feedback to management, including any signs of customer dissatisfaction• Develop and maintain accurate records using spreadsheets of all company fleet assets• Enter new information and all updates into databases and spreadsheets.track and process • all asset transfers, acquisitions, sales, and disposals• Perform other duties as assigned• Handle application and data entry• Training the new employees• Participate in team meetings and general inputs in day to day improvements. Show less