Mohammed Ali Cemap Email & Phone Number

Birmingham, GB

Solihull, England, United Kingdom

Underwriting new applications, referencing and authorisations for all new members and firms to the network. Undertaking regular fitness and propriety reviews as well as submitting newly authorised network members and firms directly to the FCA.

United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

This was a 6 month contract and the role itself varied with duties ranging from; responding to customer enquiries through the messaging service, Issuing letters, analysing data and transferring funds from and to different accounts. I also had the task of opening, setting up and closing accounts, working under pressure to process new business applications.

West Midlands, England, United Kingdom

• Within this job role I assessed and consulted HSBC customers who were experiencing some form of financial difficulty. I used effective communication and negotiation skills in order to recognise their individual.
• Regularly demonstrated the ability to persevere in challenging situations by recognising and accommodate the customer needs that was achieved by working individually as well as part of a team which is key to this role.
• I built rapport with our customers which established a long lasting relationship.
• Utilised multiple systems to explore customer’s data and accounts as well as liaise with internal departments to resolve financial needs and requirements whilst keeping the bank safe.

West Midlands, England, United Kingdom

• Within this job role I serviced HSBC Unsecured Lending products specifically on the John Lewis Partnership Credit Card and the John Lewis Personal Loan.
• Acting as first point of contact for HSBC/John Lewis customers using our products within a fast paced inbound contact centre.
• Liaison with internal and external departments to ensure that customers queries were resolved efficiently in order to provide them with a great customer journey.
• Ensured that accounts were managed securely against fraud by reporting concerns to the fraud team and implementing tasks according to set guidelines and regulations.

West Midlands, England, United Kingdom

• Maintained the complete safety of venues, staff and every customer which was attained by greeting customers and checking I.D’s.
• Promoted as head door man within this role which further enhanced existing skills within the security sector.
• Ensured venues were managed efficiently by working alongside managers as well as colleagues and designating specific tasks at the start of every shift.