Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Onboarded 30 premium accounts including 12 NRI Accounts.Jun 2022 Oct 2022 Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Identified sales opportunities and referred customers to branch partners in financial services. Referred Home and Personal loan having a colective asset size of 8 Cr. Folowed up on customer complaints and provided solutions to enhance customer satisfaction. Served as primary point of contact for customers, providing assistance with account maintenance and transactions. Pitched and sold Term Deposits worth 5 Cr Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Enhanced bank profitability by effectively cross-seling. Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Spoke to customers in native language to increase loyalty and establish relationships. Defined work plans in alignment with stakeholder requirements. Assigned tasks to lower-level personnel based on qualifications and ski ls set. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns. Improved customer satisfaction by quickly and effectively addressing inquiries and complaints. Worked varied hours to meet seasonal and business needs. Provided product price information to customers. Trained and mentored junior staff on customer service strategies and techniques. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Resolved concerns with products or services to help with retention and drive sales.