Mohammed Almeshari Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

1. Oversee and supervise the IT helpdesk team, providing guidance and support to ensure efficient operations.2. Perform advanced server administration and manage computer systems operations.3. Troubleshoot and resolve issues related to network cables, switches, hubs, and communications equipment.4. Conduct regular inspections and maintenance of IT equipment both inside and outside the data center.5. Implement hardware and software upgrades, updates, and patches across workstations and servers.6. Provide technical support for complex issues and inquiries, coordinating with other IT teams as needed.7. Support AmEx staff with daily problems and inquiries, ensuring timely resolution and user satisfaction.8. Maintain inventory of IT equipment and manage procurement processes.9. Oversee backup and restore operations, ensuring data integrity and security.10. Collaborate with IT teams including Systems Operations, CRM Support, Development, Cisco Contact Center Support, IT Governance, Data Center, and Network and Security to ensure seamless integration and operation of IT systems.11. Act as a point of contact for coordinating cross-functional IT projects and initiatives.12. Prepare and manage documentation for accomplishment reports and project updates.

Riyadh, Saudi Arabia

1. Checking, installing and maintaining PCs and peripherals and software including Printers, attendance system, telephones, etc.2. Operating computer systems and performing basic level server administration.3. Checking input and output devices.4. Troubleshooting problems of network cables, switches, hubs and communications equipment.5. Performing routine inspection of equipment inside and outside the computer room.6. Performing hardware and software upgrades and updates on the workstations.7. Supporting users for technical problems and enquiries.8. Maintaining inventory.9. Print and distribute reports.10. Performing functions of backup and restore requirements.11. Prepares and assist in server and network installations and upgrades to ensure implementation of new software and anti-virus updates.12. Logs and track all user service requests.13. Assisting users on technical and application level issues whenever required.14. Prepare and maintain files for accomplishment reports.

Riyadh, Saudi Arabia

1. Data Management: Maintain and update customer records in the CRM system.2. Order Processing: Handle the processing of customer orders, service requests, and billing.3. Issue Resolution: Coordinate with technical and support teams to resolve customer issues and complaints.4. Documentation: Prepare and manage documentation for customer interactions, service updates, and internal processes.5. Reporting: Generate and analyze reports on service performance, customer satisfaction, and operational metrics.6. Collaboration: Work closely with IT, LMD, Sales, and Finance teams to resolve issues and fulfill customer requirements.7. Compliance and Quality Control: Ensure all processes comply with company policies and regulatory requirements, maintaining high standards of quality control.8. Technical Support: Provide backend technical support to resolve escalated issues.9. Billing and Payments: Handle billing inquiries, process payments, and manage related transactions using Amazon payment service.10. System Updates: Collaborate with IT to implement system updates and improvements for better customer service efficiency.11. CITC Reporting: Report necessary data and updates to the CITC (Communications and Information Technology Commission) portal as required.12. SLA Compliance: Perform all tasks without breaching service level agreements (SLAs), ensuring timely and efficient service delivery.13. Case Management: Handle daily assigned cases escalated from Level 1 (L1) to Level 2 (L2), follow up on pending cases, and manage cases assigned to teammates in their absence.

Riyadh, Saudi Arabia

1. Real-Time Customer Support: Provide prompt assistance to customers via live chat, addressing inquiries, issues, and concerns.2. Issue Resolution: Diagnose and resolve technical problems, connectivity issues, and other service-related concerns through chat.3. Customer Engagement: Engage with customers in a friendly and professional manner to enhance their overall experience.4. Product Knowledge: Maintain a deep understanding of the company's products and services to accurately address customer questions.5. Service Requests: Process service requests, changes, and upgrades as per customer requirements.6. Feedback Collection: Gather customer feedback to identify pain points and areas for improvement in service delivery.7. Escalation Management: Escalate complex issues to higher-level support or specialized teams when necessary, ensuring follow-up until resolution.8. Documentation: Keep accurate records of customer interactions, including issues raised, solutions provided, and follow-up actions.9. Collaboration: Work closely with other departments (e.g., technical support, billing) to ensure a seamless customer experience.10. Continuous Improvement: Stay updated on the latest service offerings, policies, and procedures to provide current and accurate information to customers.11. SLA Compliance: Perform all tasks without breaching service level agreements (SLAs), ensuring timely and efficient customer service.

Ha'Il, Saudi Arabia

1. Network Planning Department2. Network Implementation Department3. Installations and Maintenance Department