Al Mosawi, Mohammed Ali M Email and Phone Number
Al Mosawi, Mohammed Ali M work email
- Valid
Al Mosawi, Mohammed Ali M personal email
I have more than 14 years of experience in customer care, call centers, customer experience, customer satisfaction, customer loyalty, customer Service, call center fiber optic support, real estate and the collection section. During my long experience, my ambition for a new challenge has never waned, BUT HAS only BECOME stronger. I AM CONFIDENT skills IN SOLVING PROBLEMS AND OTHER AREAS due to MY EXTENSIVE experience in this field.In my role, I leverage my competencies in process improvement, customer service management, and problem solving to ensure customer satisfaction, retention, and loyalty. I also collaborate with other teams and departments to optimize the collection process and enhance the customer experience. I am always eager to learn new skills and take on new challenges that help me grow and contribute to the company's success.
Mobily
View- Website:
- mobily.com.sa
- Employees:
- 5885
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Consumer Collection Sr\. OfficerMobily Aug 2021 - PresentDammam, Eastern, Saudi Arabia□ My responsibilities include following up with new customers to inform them of the billing policy and different payment methods.□ I am also responsible for reminding active customers to pay invoices that have been issued.□ I also follow up with customers' accounts that have been OG-barred to remind them to pay the invoice amount due.□ In addition I must contact customers whose accounts are full-barred to remind them to pay the invoice amount due.□ I also follow up with bad debt customers to request the due amount and late payments.□ I also contact customers with closed accounts and device installment accounts to pay the amount due.
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Consumer Collection Senior Specialist OfficerMobily Apr 2019 - Aug 2021Dammam, Saudi Arabia□ My responsibilities include following up with new customers to inform them of the billing policy and different payment methods.□ I am also responsible for reminding active customers to pay invoices that have been issued.□ I also follow up with customers' accounts that have been OG-barred to remind them to pay the invoice amount due.□ In addition I must contact customers whose accounts are full-barred to remind them to pay the invoice amount due.
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Consumer CollectionMobily Jan 2018 - Mar 2019Dammam, Saudi Arabia□ My responsibilities include following up with new customers to inform them of the billing policy and different payment methods.□ I am also responsible for reminding active customers to pay invoices that have been issued.□ I also follow up with customers' accounts that have been OG-barred to remind them to pay the invoice amount due.□ In addition, I must contact customers whose accounts are full-barred to remind them to pay the invoice amount due.
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Data Operation SupportMobily Dec 2012 - Dec 2017Dammam, Saudi Arabia□ My responsibilities include replying to inbound calls to customer inquiries.□ I am also responsible for solving problems to troubleshooting with customers such as problems calls, mobile service, network, and bundle internet.□ I also follow up with the relevant departments to solve the customer's request. To ensure customer satisfaction.
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Contact Center Operations Senior OfficerMobily Oct 2011 - Nov 2012Dammam, Saudi ArabiaIn this part of my responses to calls:□ Answer customer inquiries including services, packages, offers, and roaming.□ Listen to the client to find out the problem he faces.□ Solving customer problems.□ The customer requested that the relevant department solve his problem.□ Use email to communicate with other customer service departments to solve customer problems.□ Handle technical issues that customers in the department are concerned about.
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Contact Center Senior OfficerMobily Sep 2010 - Sep 2011Dammam, Saudi ArabiaIn this part of my responses to calls:□ Respond to questions from VIP and Royal Call Centre clients.□ Answer customer inquiries including services, packages, offers, and roaming.□ Listen to the client to find out the problem he faces.□ Solving customer problems.□ The customer requests the relevant department to solve his problem.□ Use email to communicate with other customer service departments to solve customer problems.□ Handle technical issues that customers in the department are concerned about.
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Senior Customer Care RepresentativeMobily Aug 2008 - Aug 2010DammamIn this part of my responses to calls:□ Answer customer inquiries including services, packages, offers, and roaming.□ Listen to the client to find out the problem he faces.□ Solving customer problems.□ The customer requests the relevant department to solve his problem.□ Use email to communicate with other customer service departments to solve customer problems.□ Handle technical issues that customers in the department are concerned about.
Al Mosawi, Mohammed Ali M Skills
Al Mosawi, Mohammed Ali M Education Details
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General Organization Of Technical Education & Vocational Training Collège Of Technology At Al AhssaDiploma -
Secondry Commercial InstituteFrom 100% 82.86%
Frequently Asked Questions about Al Mosawi, Mohammed Ali M
What company does Al Mosawi, Mohammed Ali M work for?
Al Mosawi, Mohammed Ali M works for Mobily
What is Al Mosawi, Mohammed Ali M's role at the current company?
Al Mosawi, Mohammed Ali M's current role is Collection | Customer Service | Contact center | Process Improvement | Customer experience | Customer satisfaction | Customer loyalty | Call center fiber optic support | Management | Consumer Collection Sr\. Officer.
What is Al Mosawi, Mohammed Ali M's email address?
Al Mosawi, Mohammed Ali M's email address is m.****@****.com.sa
What schools did Al Mosawi, Mohammed Ali M attend?
Al Mosawi, Mohammed Ali M attended General Organization Of Technical Education & Vocational Training Collège Of Technology At Al Ahssa, Secondry Commercial Institute.
What are some of Al Mosawi, Mohammed Ali M's interests?
Al Mosawi, Mohammed Ali M has interest in Education.
What skills is Al Mosawi, Mohammed Ali M known for?
Al Mosawi, Mohammed Ali M has skills like Arabic And English Typing, Development Work And To Develop Plans To Achieve The Goal, Effective Communications Skills, Problem Solving, Time Management, Customer Service, Microsoft Word, Powerpoint, Critical Thinking, Planning, Team Work, Working Under Pressure.
Who are Al Mosawi, Mohammed Ali M's colleagues?
Al Mosawi, Mohammed Ali M's colleagues are Abdul Hanan, Abdullah Al Mutairi, Nader Alshamrani, Sameh Mohamed Higgy, Sultan Al-Qahtani, Mohammed Saees, Ahmed Al Somali.
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