Seles Executive
CurrentResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.-Prepare product or service reports by collecting and analyzing customer information.-Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid and complete information by using the right methods/tools.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Greet customers warmly and ascertain problem or reason for calling.