Mohammed Alrasheed Email & Phone Number

Khartoum, Khartoum State, Sudan

• Digital Banking Operations Management: Oversee the daily operations of digital banking services, including mobile banking, internet banking, ATMs, POS, alert messages, debit cards, and e-wallets, for a large customer base.• Electronic Banking Settlements: Perform daily account settlement process of electronic payment transactions, ensuring accurate and timely processing while adhering to regulatory requirements and industry standards.• Dispute Resolution: Efficiently manage a high volume of digital payment disputes, aiming for zero disputes per day.• System Optimization: Enhance system performance and develop improved systematic reports to streamline operations and provide valuable insights to top management for strategic decision-making.• Technical Support Supervision: Lead and manage a team of technical support specialists.• Staff Training: Conduct training programs for bank branch staff to ensure they have the necessary knowledge and skills to support digital banking services.• Product Development: Collaborate on the development of new mobile banking and internet banking applications, including both personal and corporate versions.• Managed relationships with third-party billers.

Khartoum, Khartoum State, Sudan

• Installing and configuring Linux and Windows OS.• Supported the IT infrastructure of a multi-site organization with over 500 employees, ensuring reliable network connectivity and system performance.• Identifying and resolving Network Related Issues on user and network switch end• Provided technical support through helpdesk systems, addressing a broad range of internal and external application issues.• Designed, installed, and maintained CCTV systems across all branches, enhancing security and monitoring capabilities.• Installed and maintained PCs telephone systems wireless networks and peripheral devices like printers, IT hardware, and scanners.• Project handling, and asset management associated with projects• Network configuration and troubleshooting.• Office 365 administration and support.• Manage Imal Core Banking System Users & Permissions.• Manage Domain control and Group policy• Submit weekly progress report.