✓ Collaborate with ProducerSources CEO to develop and execute the company's strategic vision and business plan,✓ Implement best practices and technologies to improve workflows,✓ Work closely with the product development team to ensure the timely and successful launch of featured products,✓ Develop and execute strategies for sales and distribution of digital music production products,✓ Ensure compliance with relevant regulations and industry standards,✓ Identify and establish strategic partnerships with other companies in the music production industry,✓ Monitor customer feedback and satisfaction levels,✓ Explore opportunities for technology integration to improve product features and capabilities,✓ Report to the executive team on key performance indicators and operational metrics,✓ Lead the company's response to crises effectively,✓ Ensure compliance with all relevant laws and regulations governing the digital music production industry.

Content:✓ Develop a comprehensive content strategy aligned with business goals and user needs,✓ Define the target audience and create content that resonates with their interests and challenges,✓ Oversee the creation of high-quality and engaging content across various channels (website, blog, social media),✓ Manage content calendars and ensure a consistent flow of relevant and valuable content,✓ Collaborate with SEO specialists to optimize content for search engines,✓ Conduct keyword research to identify topics relevant to the target audience,✓ Collaborate with designers and multimedia specialists for content creation,✓ Use analytics tools to measure the performance of content,✓ Monitor key performance indicators (KPIs) such as website traffic, engagement, and conversion rates.Customer Support:✓ Lead and manage the customer support team, work together to identify opportunities for continuous improvement in both content and support processes,✓ Ensure strong communication/collaboration between customers and ProducerSources CS team,✓ Develop a customer support strategy that aligns with the company's mission and values,✓ Provide ongoing training to support agents to enhance product knowledge and customer service skills,✓ Implement and manage support across multiple channels such as Zoom/Google Meet conferences, email, live chat, social media,✓ Implement processes to collect user feedback on product experiences.

✓ Manage content calendars to schedule and organize the publication of content,✓ Improving the overall user experience by ensuring that content is user-friendly, informative, and meets customer needs,✓ Work closely with vendors to understand and represent product features and benefits accurately,✓ Develop and implement a comprehensive content strategy for 6000+ digital products,✓ Define the tone, style, and sound for content that aligns with the brand image,✓ Analyze market trends and customer behavior to optimize product categories,✓ Conduct keyword research and implement SEO best practices to improve products and categories visibility in search engines,✓ Utilize analytics tools to measure the performance of content and product categories,✓ Implement strategies to enhance the navigation and usability of the website or platform.✓ Provide training and guidance to content and category management teams, Stay updated on industry best practices and share knowledge with the team.

✓ Production, Sound Design, Mix & Mastering of International artists and companies for: Netflix, Vanity Fair Magazine, GQ Magazine, The Game, Kent Jones, Don Bigg, Dizzy Dros, Inkonnu, Rajae Belmir, K-Libre, H-Kayne, and more...✓ 200+ Millions Streams on produced songs,✓ Mixed and mastered countless urban music songs,✓ Worked in professional studios (Hiba Studios, Plein Les Oreilles Studio, DBF Studios, Sony MENA Studios,...),✓ Instructor on "Computed Music" workshop (HipHop Du Bled 2014),✓ Created 50+ online quality products for beatmakers community (Plugins, Sample Packs, Drums/FX Kits,...),✓ 4 times Hip-Hop Music Jury (HipHop Du Bled 2012, 2014, 2015 / Nos Jeunes Talents 2013),✓ 5 times local and international Beatmaking Battles winner (Awards: HipHop Medrassa 2011, Beatbattle Online Group 2012, Trarius’s Get Mo Money 2013, The Game’s Let’s Ride Remix 2013, Lord of the Beat 2014).

✓ Handling escalated customer issues and finding effective solutions to ensure customer satisfaction,✓ Ensuring that customer interactions meet established service quality standards through calls, chats, and mails,✓ Monitoring the performance of customer service department, providing feedback, and implementing improvement plans,✓ Providing guidance and leadership to a team of customer service representatives, including training and mentoring.✓ Analyzing customer feedback to identify trends, areas for improvement, and opportunities for enhancing the overall customer experience.✓ Collaborating with other departments, such as web development, marketing, and product development, to address customer concerns and improve website service.

✓ Reviewing user-generated content, including text, images, and videos, to ensure it complies with community standards and guidelines,✓ Enforcing platform policies by taking appropriate actions against content that violates community standards, such as removing or restricting access to inappropriate material,✓ Using specialized moderation tools provided by Facebook to review and manage content,✓ Participating in ongoing training to stay updated on content policies, guidelines, and moderation techniques,✓ Working closely with other content moderation team members, as well as cross-functional teams, to address complex issues,✓ Maintaining detailed records of moderation actions and creating reports on trends and insights.

✓ Collaborating with primary teachers to plan, develop and conduct Arabic and Darija lessons, focusing on speaking/listening skills,✓ Engaging students in conversational Arabic to improve their language proficiency,✓ Sharing aspects of moroccan culture to enable cross-cultural understanding,✓ Providing feedback on students' Arabic assignments and exams,✓ Organizing Arabic clubs or language-focused events,✓ Encouraging an Arabic-speaking environment by using Arabic or Darija during breaks, meetings, or school activities.