Mohammed Arifuddin Email & Phone Number

Experienced IT Support Specialist in Multicultural Organization where I Perform IT Support FunctionsExcellent oral and written communication skill and the ability to provide outstanding support service to internal and external clientsAbility to identify, analyze and troubleshoot a wide range to technical issues in a professional and efficient manner.Ability to interact effectively with both non-technical and highly technical usersAcquired Skills.Microsoft Products:

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  It Support Engineer

  Sevenseas Computers Outsourced At Dubai Municipality Itd

  Aug 2007 - May 2012 - Dubai, U.A.E

  Manage and Responsible for Reliable Operation of IT Support Functions and Resolving Them Within SLA for Windows 7- 8- 10 ,Ms-Office , Email Clients, Application Software’s, Desktops, Laptops, Network Printers, Scanners, Antivirus Software’s and Networking Issues.Manages Over 500 Exchange Clients - MS Outlook, Outlook Anywhere , OWA, Customize Application, MS Office 2007 ,2010 , Operating Systems Win XP ,Win 7 and 8 And Application Software And Hardware Products From Multiple Vendors.Extensive Hands-On Experience In Supporting , Installation , Troubleshooting , Configuring Of OS Win 7 ,8 , Office 2003 ,2007 , 2010 , Standard Hardware and Network Products From Major Vendors Excellent Working Knowledge Of Computer Equipment’s, Software And Operating Systems, Active Directory, DNS, DHCP, TCP-IP, ITIL, LAN/WAN, XP , WIN 7 , Win NT , Windows 2000 ,2003 ,2008 and Microsoft Office Products Experienced In Dell Series Desktops and HP Network Printers.Ability To Diagnose , Solve The Problems And Escalate The Problems To Appropriate Support Teams , Suppliers Or VendorsHands-On Experience in Windows 7 Migration from Earlier Version.Excellent In Using IBM Tivoli Remote Desktop Management Utility.Troubleshooting Including Identification, Resolving And Escalation Of Desktop Application, Hardware and Basic Network IssuesManage Incident And Service Request Life Cycle As Per ITILCo-Ordinate The Movement Of IT Assets As Per PolicyCarry Out System Upgrades Across Departments, When Required