• Supervise and oversee all the duties performed by all employees of front office. • Make sure that all employees complete their essential tasks before leaving. • Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests. • Assist with any problem in scheduled shifts on the night audit shifts. • Responsible for monitoring and supervising that all employees follow proper cash handling procedures. • Maintain and monitor proper front office operational supplies. • Maintain hygiene and organization of front desk, back office and front desk closet. Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.• Coordinate with travel agencies and various companies for the Business improvement and help to achieve the budget.• Handled professional execution of guest calls, messages and amenities• Promoted hotel services• Increased guest retention by exceeding expectations and delivering first class customer service• Check-in / out hotel guests• Provide information to hotel guests• Assisted the front desk with check-in / out• Answered phones and took inquiries• Assisted General Manager with daily activities• Collected payments, computer bills and made change for guests. • Kept guest's accounts and room availability records manually or using computers. • Issued room keys and escorted instructions to bellhops. • Responsible for performing simple bookkeeping activities like balancing cash accounts. • Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers. • Accountable for reviewing accounts and charges with guests while checking out. RATION HANDLE-• Handles check - in and check - out. • Handle cash. • Handle guest relations.• Handle room reservations.• Handle telephone operator work.• Co ordinate with bell desk & concierge.• Handle with corporate booking with various companies.