Mohammed Asad Shaikh Email and Phone Number

1.) Bookings and confirmations • Airfare, Hotel, Car and Amtrak booking with best prices for eCW employees and internal customers.• To review if the booking is in accordance with the company policy.2.) Expensify Claim Verification• Review Expense reports submitted by Employees for reimbursement .Communicate with internal employees through emails and calls, in case of queries.

Source and book flights (group and FIT) ensuring fares are within any given guidelines (eg: specified airlines, timings and tour costs)Ensure best option on flights/fares are obtained at all timesMonitor and seek approval from Manager for payments against bookings held, ensuring deadlines are met (eg: deviations, contracting, deposit payments, passenger name lists, ticketing etc.)Maintenance of in-house back office system and Excel spreadsheets to reflect allocations, deviators, issued tickets and refunds etc.Minimise any potential loss of finances for flight bookingsBuild and maintain good working relationships both internally (with office staff) and externally (with airlines)Work to the highest level of presentation and accuracy

Worked as a Customer Service Professional in Travel processManaged high call/email volume for domestic as well as international flight bookings and post sale services.