Responsibilities • Administer and maintain global IT platforms • Troubleshoot day-to-day customer issues and provide direct support via phone, email, and/or desktop-sharing tools • Verify data, enrich and correct dataset were necessary • Assist other internal staff with problem-solving and escalation procedures • Maintain and/or create documentation related to troubleshooting, escalation, and FAQsKnowledge And Experience • Strong in MS Word and Excel • Strong written and verbal communication skills • Ability to multitask and work independently on multiple tasks • Logical approach, critical thinking, and analytical problem-solving skills • Ability to perform well under pressure • Proficient with Technology and web-based applications • 3 - 5yrs experience in IT Support or Customer ServiceDesirable Skills And Experience • Customer-facing support experience • 3 years or more of experience in an application support role; preferably using ServiceNow or Salesforce or ORMB • Systems/Application administration experience • Bachelor’s degree or working towards a degree in a relevant area • Basic knowledge of servers and networking infrastructure