Conseil et services aux entreprises •Montée en gamme, développement VIP & Grand Luxe•Diagnostiques stratégiques•Communication•Optimisation des opérations •Digitalisation•Accompagnement et montage de projets

Responsible for welcoming and escorting VIP and VVIP clients including public personalities and politicians:• Ensuring personalised VIP welcoming.• Responding to client’s special demands.• Ensuring constant connection between client/hotel/airline/chauffeur/policeescort/bodyguards.• Organising privatisation of secured areas.• Managing team when being in charge of multiple clients at the same time.

Being part of the Premium Lounges’ staff:• Checking in Premiere and Business passengers.• Restocking buffets.• Preparing special plateful for VIP clients.• Privatising lounges for VIP clients.• Ensuring constant and personalised client satisfaction.• Being in charge of opening/closing the lounge.• Writing daily reports.• Placing daily stock orders.

Member of the executive management team (Organization helping political asylum seekers)• Managing administrative formalities and event planning

Tutor member of the COVID-19 Crisis Unit at the French Social Security Headquarters:•Investigating emerging clusters •Counseling suspect/confirmed cases of COVID positive patients •Training new personnel •Close relationship with the Regional Healthcare Agency (ARS) and Ministry of Public Health•Prescribing by special dérogation sick leaves and PCR test prescriptions to patients.•Managing outgoing/incoming calls

Managing welcoming agents’ teams in charge of the passengers’ process:• Responsible for 10 to 50 agent’s workforces varying according to seasons.• Validating appointments and approving staff’s conformity (uniforms, grooming,badges).• Responsible for highly secured areas (airport security standards).• Writing daily reports.• Ensuring back office administrative formalities.• Ensuring customers’ satisfaction and resolving their issues.• Leading the teams with… Show more Managing welcoming agents’ teams in charge of the passengers’ process:• Responsible for 10 to 50 agent’s workforces varying according to seasons.• Validating appointments and approving staff’s conformity (uniforms, grooming,badges).• Responsible for highly secured areas (airport security standards).• Writing daily reports.• Ensuring back office administrative formalities.• Ensuring customers’ satisfaction and resolving their issues.• Leading the teams with daily briefings and debriefings.• Recruiting best elements to join the managers’ team. Show less