-Attend all Shareholders-Board meetings-Responsible to complete the project on time and on budget and at brand standardsMeets owner’s objective-Meets the approved project schedule-budget-Achieve good value for money-Achieve quality end-product-Compliance with ordinance/regulations-Coordinate with all consultants and give proper instructions-Coordinate all works related with TS and with the Operator and give instructions-Give directions as per owners-shareholders’ request-Ensure that there is a clear Organization Chart and clear role within the “site team”-Monitor the work progress and schedule compliance-Establish systems to prevent losses of goods-Approve expenses/signing of cheques based on the delegation of authority-Prepare a monthly progress report for the major shareholders-Manage the tender (consultant) process-Appointment of Professional Consultants-Maintain proper project’s records and documentations-Ensure work efficiency, good communication with all involved in the project-Ensure that all consultants are proper licensed and covered by insurance-Review and participate on the selection of M&E’s, FF&E’s and OS&E’s (product-brand and costs based -on Efficiency & Reliability) before the order is placed and ensure proper delivery time, inventory and maintenance agreements as it applies-Ensure that the asset register is put in place before the closure of the Project’s books-With the operator, ensure that all Divisions operating systems are developed and implemented and the property is properly marketed and positioned

Core Objectives:Responsibility to deputise and assist with managing the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting.Responsibilities include deputising and assisting the Line Manager with marketing and promotion, budgeting and financial planning and pricing to adhere to agreed prices/budgets, directing and organising all of the hotel’s services and maintaining applicable quality standards and records whilst assisting with the responsibility for ordering and obtaining supplies, quality control and management of all team members.This includes every aspect of the day to day running including front desk, housekeeping, food and beverage, Chef/kitchen, leisure, human resources, accounts and sales/marketing and managing, supporting and assisting these department heads.Assisting and deputising for the Line Manager for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.

-Set strategic and operational direction in collaboration with the executive leadership team.-Oversee and participate in all aspects of the Front Office, Guest Service, Engineering, Security,Spa, and Housekeeping operations.-Oversee Front Office, Housekeeping, and Engineering staffing according to business forecast, payroll budget guidelines, and productivity requirements.-Strive to increase the level of guest satisfaction and online reputation through strong guest service, associate development, and service recovery.-Oversee performance reviews, training and development of all Front Office, Housekeeping staff,Spa and Engineering team to achieve hotel service quality standards.-Active member of the Revenue Optimization team-participating in strategic initiatives, communicating down the strategies of our Sales culture in a positive and effective manner.-Analyze reports and communicate information to staff and appropriate departments.-Maintain correct procedures for hotel accounting, credit control, and handling of financial transactions, and Supply Inventory.-Work closely with Catering and Sales to assure groups, and special functions are handled smoothly from a service and upkeep standard.-Oversee the work of Director of Engineering to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.-Operate all aspects of the Front Office computer system, including any maintenance requirements, report generation and simple programming.-Monitor proper operation of the PBX console along with thorough Guest Follow Up procedures.-Monitor all VIPs, special guests and their requests.-Ensure adequate management coverage at all times, especially on sold out nights.-Ensure that team members are at all times, attentive, friendly, helpful and courteous to all guests, managers and other team members.

Al Basel Consultancy is UAE based company established in year 2007 and that caters to middle and High end Investors in the UAE’s property business, hospitality and investment sectors, through the four subsidiaries in the Group, Al Basel Real Estate Brokers and Al Basel Consultancy, Najd Rent A Car and Al Shabak Contracting.The company’s team have built experiences in different fields and had successfullyworked and managed key businesses in the areas of:• Real Estate / Financial Services / Retail / Leisure / Hotel/ Automotive • PartnershipsWe perform and provide our local and foreign Credentials along with related documentsfor individuals from abroad who wish to use utilize local requirements and experienceeither in the UAE or GCC.

-Manage the staff of the entire front office and direct the assistants front office mangers and night manager to ensure highest quality of service is deliver-Work closely with the staff from all department to ensure that standards are being met-Respond to a wide variety of guest request by accurately assessing the guest needs-Resolve customer complaints from all areas of the hotel to ensure satisfaction-Take action in all matters related to safety, security, satisfaction and well being of hotel guests and employees without requiring special direction-Utilizing a variety of computer system to run daily reports required for all departments’ day to day operation and night audit reports related to financial revenue closure-Personally handle all guest’s relocations in accordance with their preferences within the established guidelines

As part of my development plan to explore new knowledge and to add it to my professional career taking care of:-Learning all primary duties for all housekeeping management members-Budgeting and scheduling all housekeeping supplies requirements and dealing with all venders and suppliers-Directing and guiding all department permanent and casual staff including daily restores, payroll, day to day operation and annual vacations and leaves

-Manage the staff of the entire front office and direct the assistants front office mangers and night manager to ensure highest quality of service is deliver-Work closely with the staff from all department to ensure that standards are being met-Respond to a wide variety of guest request by accurately assessing the guest needs-Resolve customer complaints from all areas of the hotel to ensure satisfaction-Take action in all matters related to safety, security, satisfaction and well being of hotel guests and employees without requiring special direction-Utilizing a variety of computer system to run daily reports required for all departments’ day to day operation and night audit reports related to financial revenue closure-Personally handle all guest’s relocations in accordance with their preferences within the established guidelines

Per Opening Team-Overseeing all aspects of hotel lobby and other front-of-the-house operations-Guest services staffing and supervision, including hiring, scheduling supervision, performance management, coaching, discipline as needed, promotional recommendations, etc-Actively interacting with guests, including greeting them and providing assistance, including responding appropriately to guest inquiries and complaints-Managing and participating in the check-in and check-out process, ensuring that it is swift, efficient and pleasant-Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business.-Verifying that guest rooms are available prior to check-in.-Monitoring personnel scheduling, adjusting as needed based on business level.-Ensuring hotel amenities are available and ready for guests.-Upholding and enforcing, company policies, procedures and standards.-Tracking and reviewing key data including occupancy statistics, room inventory, and rate plans.-Ensuring that financial transactions are properly recording and managing guest services budget.-Keeping track of inventory and ordering of supplies related to guest services.-Working alongside task employees, performing any guest services functions as needed to provide guest satisfaction.-Participating in management team meetings and training sessions as necessary.-Performing other duties as assigned.

Task Force Pre-Opening Team