· Enhanced Vendor Relationships: Resolved critical issues for EU and NA vendors, strengthening their partnerships with Amazon.· Cross-Functional Collaboration: Worked with global teams to consistently meet vendor SLA requirements.· Process Improvement Initiatives: Identified 23 opportunities within the vendor program, resulting in an 18% boost in core metrics.· Expert Academy Qualification: Qualified for Expert Academy in 18 months by exceeding Employee Proficiency Index (EPI)… Show more · Enhanced Vendor Relationships: Resolved critical issues for EU and NA vendors, strengthening their partnerships with Amazon.· Cross-Functional Collaboration: Worked with global teams to consistently meet vendor SLA requirements.· Process Improvement Initiatives: Identified 23 opportunities within the vendor program, resulting in an 18% boost in core metrics.· Expert Academy Qualification: Qualified for Expert Academy in 18 months by exceeding Employee Proficiency Index (EPI) targets.· Outstanding Reopen Score: Maintained an average Reopen score of 62, outperforming the site average by 24%.· Training and Mentorship: Trained and mentored new hires for 2 months, increasing the team’s scorecard from 48 to 53.· Audit and Coaching Impact: Conducted in-depth audits and provided weekly coaching, improving key metrics by 5% to 14%.· Recognition and Awards: Received R&R Award for three consecutive months in Q1 2023, with ongoing recognition.· Negative Review Rating Reduction: Achieved an 8% reduction in Negative Review Ratings through targeted audits and coaching. Show less

· Vehicle Teardowns: Extensive hands-on experience in complete vehicle teardown, including high-voltage battery packs and powertrain systems, down to the final level.· Data Analytics & Insights: Conducted in-depth analytics to derive actionable insights for automotive parts and subsystems, driving product improvements across 4-wheeler EVs, 2-wheelers, and LCVs.· Project Management: Successfully managed multiple projects simultaneously, presenting vehicle cost-reduction proposals… Show more · Vehicle Teardowns: Extensive hands-on experience in complete vehicle teardown, including high-voltage battery packs and powertrain systems, down to the final level.· Data Analytics & Insights: Conducted in-depth analytics to derive actionable insights for automotive parts and subsystems, driving product improvements across 4-wheeler EVs, 2-wheelers, and LCVs.· Project Management: Successfully managed multiple projects simultaneously, presenting vehicle cost-reduction proposals directly to Tier-1 OEM stakeholders.· Vehicle Design & Layouts: Designed comprehensive vehicle architecture, schematics, and packaging layouts for a variety of vehicles and subsystems.· Project Planning & Documentation: Contributed to the development of project plans, specifications, and engineering reports to support project milestones and objectives. Show less

· Worked part-time as a delivery executive in Amazon Last-mile logistics.