Recruiting and staffing; Organizational and Manpower planning Performance management and improvement systems Organization developmentEmployment and compliance to regulatory concerns Employee orientation, development, and training Policy development and documentationEmployee relations;Company-wide committee facilitation;Company employee and community communication Compensation and benefits administration Employee safety, welfare, wellness and health

Coordinates and follows up with department's trainers to achieve training objectives.Supervises the process of maintaining standardsSupervises the efficiency of maintaining all training recordsEvaluates effectiveness of training and development programsReviews instructor performance and recommend improvements to program content and-or instructor presentation methods; select, and train instructorsPrepares monthly and statistical report on training activitiesTrainer for the following topics: (Handling Angry Customer - Anger Management -Open work environment- Coaching Skills for Call Center Supervisors - MS Excel, Word, outlook)