• Administrative Support: Managed administrative tasks, including email correspondence, coordination with external organisations, and liaison with the landlord, demonstrating strong organisational skills and proactive problem-solving.• Project Planning and Implementation: Lead the planning and implementation phases of the restaurant/café setup, ensuring alignment with business objectives and timelines.• Stakeholder Engagement: Collaborated with architects and building regulations authorities, overseeing project schedules and budgets.• Data Management: Utilised Microsoft Suite, especially Excel, to manage large volumes of data, including task tracking and financial information.

As a R&D compliance caseworker I typically operated in a specialised area focused on investigating R&D tax credit claims and ensuring compliance with relevant regulations. The key responsibilities and skills associated with this role are:• Case ManagementManaging R&D Tax Credit Claims: Ensuring accuracy, completeness, and compliance with guidelines for submitted claims and prioritising tasks.• Claim AssessmentReviewing and Evaluating Claims: Assessing the eligibility of R&D activities and associated expenditures in line with tax credit criteria.• Documentation and Evidence Review:Scrutinising Evidence: Analysing technical reports, financial statements, and documentation to substantiate R&D claims.• Technical Analysis:Assessing Technological Advancements: Evaluating claimed innovations to determine eligibility for R&D tax credits per relevant legislation.• Compliance Checks:Conducting Audits: Ensuring compliance of claimed R&D activities and expenses with regulatory requirements.My experience as an R&D Compliance Caseworker demanded a combination of technical knowledge, analytical skills, attention to detail, and an understanding of R&D activities and tax legislation to accurately assess claims and ensure compliance with relevant regulations.

As a Let Property Campaign Compliance Caseworker, I was responsible for managing and overseeing cases within the Let Property Campaign, which is an initiative by HMRC aimed at individuals and landlords who have undeclared rental income or gains. My key responsibilities and skills associated with this role are:• Communication and Outreach:~Engaging with Taxpayers: Communicating with landlords and individuals, providing guidance and support for disclosing rental income or gains.~Campaign Awareness: Conducting outreach activities through various channels to raise awareness and encourage voluntary disclosures.• Case Handling and Review:~Managing Disclosures: Processing and managing rental income disclosures, ensuring accuracy and completeness.~Reviewing Disclosures: Thoroughly reviewing information provided by individuals or landlords for accuracy and compliance.• Guidance and Advice:~Providing Tax Guidance: Offering explanations, assistance, and accurate advice on tax obligations related to rental income or gains.• Risk Assessment and Compliance Checks:~Assessing Compliance and Risks: Evaluating compliance levels and identifying potential risks associated with undeclared rental income or gains.~Conducting Audits: Verifying accuracy and completeness of disclosed information through compliance checks.• Documentation and Record-Keeping:~Maintaining Accurate Records: Ensuring proper documentation and record-keeping of disclosures, communications, and campaign-related actions in accordance with HMRC procedures.I played a crucial role in facilitating voluntary disclosures and ensuring compliance among landlords and individuals with undeclared rental income or gains, aiming to regularise their tax affairs in line with HMRC regulations.

• Duties typically included liaising with customers and helping customers choose between the company's array of goods and services, process payments and maintain a high level of customer service. • Managed the power aisle for the store ensuring all stock levels were maintained and aisle was clean and appealing for customers during the busy Christmas period. • Liaising with the department managers and store manager to ensure targets were achieved.

• Duties involved coordinating administration work • Aiding the I.T side of the practice • Providing assistance to implement strategies to achieve business goals • Interacting with customers and colleagues through a friendly and positive approach• Assisted legal professionals on their casework

• Duties involved working in Public Service Reform collaboratively alongside Adult Services, Positive Steps and Greater Manchester Police. • Data analyst- collating and analysing data to present and outline findings to meet the needs of the target audience. • Developed and managed a complex directory of services aimed at enabling both professionals and the general public to navigate for themselves instead of going through expensive front line services.

• Duties involved working with Oldham Councils First Response Team on their CCTV and alarm services. • Assisting Tenant liaison and Housing Officers ensuring customers were kept happy.• Experienced and developed skills to deal with complex issues within a team and the public as this was a highly customer focused role.