System Administrator
CurrentClient - Saudi International Petrochemical Company Service now management, Asset management, ITSM, zscalar authentication, MFA configuration, office 365, Forescout management, Next thing finder.End user support service desk support Hardware asset managementconfiguration of desktops and laptops and assigning to users as per request raised by client HR.Configuration of user profiles, outlooks. client portal, security software's and all applications handled by client. Handling service desk calls when required. answering calls and issue solving of users remotely and physical reach out when required.updating all the user assets and client assets in service now portal and maintaining proper records in excel also.imaging and installing applications, joining to domain, checking compliance for the user pcs. configuration and assigning IP phones to users as per request raised by client HR .Providing full support to the client when required and solving and troubleshooting issues. coordinating with all the teams like network team application team for the support as per requirement.working on Incident tickets and SCTASK and troubleshooting the issues raised by users. working with efficiency.
