Client - Saudi International Petrochemical Company Service now management, Asset management, ITSM, zscalar authentication, MFA configuration, office 365, Forescout management, Next thing finder.End user support service desk support Hardware asset managementconfiguration of desktops and laptops and assigning to users as per request raised by client HR.Configuration of user profiles, outlooks. client portal, security software's and all applications handled by client. Handling service desk calls when required. answering calls and issue solving of users remotely and physical reach out when required.updating all the user assets and client assets in service now portal and maintaining proper records in excel also.imaging and installing applications, joining to domain, checking compliance for the user pcs. configuration and assigning IP phones to users as per request raised by client HR .Providing full support to the client when required and solving and troubleshooting issues. coordinating with all the teams like network team application team for the support as per requirement.working on Incident tickets and SCTASK and troubleshooting the issues raised by users. working with efficiency.

Configuration and installation of all kind of software’s and provide desktop support to client systemInstallation of Avaya software’s and provide full technical support related to the application.Configuration and installation of Zoiper software and providing support-based application.Troubleshooting and fixing pc and laptops issues like windows issue, network issues, slowness issues.Creating email ids domain ids in Active directory and ‘IceWarp webadmin.Creating and enabling VPN users in Fortinet firewall.Installation of network printers and troubleshooting issues.Ability to handle and configure multiple systems at a time and complete given task in time.Working on Blackbox ticketing portal and closing the ticket in given SLA time.Able to handle incident and request tickets assigned in given SLA. Configuration of domain profiles and outlook for the users.

Configuration and installation of X-store POS database and Microsoft Dynamics Nav.Creating Host name, adding to domain, assigning DNS to POS machines.Installation of Epson, HP printers on local and network. Configuring local network of store and adding to office firewalls. Configuration of CCTV cameras and troubleshooting issues.Installation of windows by restoring images using Acronis true image.Closing the tickets raised by stores for different issues in time.Complete Management of warehouse IT infrastructure, technical and functional process.Ensure WAN connectivity for office and warehouse.Develop, maintain implement IT policies procedures and SOPs.Manage vendor relationships and decrease IT expenses by establishing standardization and contract negotiation.Work as team lead and take complete ownership of rollouts updates Assigning tender type object files related to cash sales, card sales, coupon or voucher sales, redeem points.Assigning POS client systems, reports related to sales, traffic, and sales man statistics.Warehouse Operations:Installations and configurations of Cambium Access points.Configuration of PDT machines and troubleshooting.Configuration of TSC printers and zebra barcode printers.E-com system setup and software installations.Monitoring and updating sale reports and others on LCD screens.Troubleshooting network and connectivity and VPN issues, adding IP routing, assigning static IP’sConfiguration of Fortinet and Cisco routers.Installation of windows 10-7 and all windows-based applications.Configuration of A4 printers.Handling of CCTV configurations and troubleshooting’s.

• All types of Operating Systems Installing (Windows 98, Windows 2000 professional, windows 2003, Windows 2007, windows 2008 & windows 2010)• Providing Operating system maintenance, management, customization and trouble shooting.• Installation and Managing Hardware issues & Network Connectivity Issues• Providing desktop computer software and hardware support, configuration, repair, maintenance and installation. • Computer networking, Internet configuration, Remote assistance, Remote desktop, net meeting etc.