• Handle Queries, Requests and Complaints from customers tactfully.• Follow standard processes and procedures when it comes to providing the solution.• Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.• Achieve superior customer engagement and ensure a significant improvement in customer experience.• Manage large amounts of inbound and outbound calls in a timely… Show more • Handle Queries, Requests and Complaints from customers tactfully.• Follow standard processes and procedures when it comes to providing the solution.• Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.• Achieve superior customer engagement and ensure a significant improvement in customer experience.• Manage large amounts of inbound and outbound calls in a timely manner.• Communicate with customers via email and chat.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Show less

 Professional on using PDA (Personal Digital Assistant). Expert in using Lost Property Management System (LPMS). Receiving lost items within the airport, inside the aircrafts, from the airport taxi operators and DA staff and Police security points. Checking the items, we received together with Dubai Airport Police. Encoding the lost items on PDA / LPMS. (details by details). Answering calls around the world asking for their lost items who travelled in DXB and DWC.… Show more  Professional on using PDA (Personal Digital Assistant). Expert in using Lost Property Management System (LPMS). Receiving lost items within the airport, inside the aircrafts, from the airport taxi operators and DA staff and Police security points. Checking the items, we received together with Dubai Airport Police. Encoding the lost items on PDA / LPMS. (details by details). Answering calls around the world asking for their lost items who travelled in DXB and DWC. Makes outgoing calls to customers Doing everyday reports – how many items we received and handed over to owner. Greetings passengers / colleagues. Dispatch from our system, which items handed over to customers. Catalogs found items into database. Accurately places cataloged items in the proper location. Accurately matches found items against claims. Answers incoming emails regarding lost items. Handle complaints, aggressive customers and difficult situations Show less

• Conducting Daily team briefing to achieve required operational goals .• Managing the break timing of staff as per situation. • Closely observing every single bits of operations and report to TL, TDO and TDM.• Report Suggestions, challenges and incidents to Terminal operation ( Terminal Duty Manager and Duty officer) Assisting passengers upon inquiring where a passenger wants to go. Transfer desk or that particular airline should be informed. Guide Passengers… Show more • Conducting Daily team briefing to achieve required operational goals .• Managing the break timing of staff as per situation. • Closely observing every single bits of operations and report to TL, TDO and TDM.• Report Suggestions, challenges and incidents to Terminal operation ( Terminal Duty Manager and Duty officer) Assisting passengers upon inquiring where a passenger wants to go. Transfer desk or that particular airline should be informed. Guide Passengers directed to Dnata/Emirates baggage services desks. Guide passengers to the particular airline desk through which passengers travelled. Communicate with all different stakeholders of Dubai Airport (Emirates, Dnata, Fly Dubai, Immigrations, Police, facility) Work closely with the Immigration and Police departments of Dubai International Airports.  Guide passengers about different airport services.  Extensive experience in customer communication and problem solution.  Knowledge of airline regulations, safety practices and procedures related to customer service.  Help to develop a positive image of our customer services standards.  Receive different passenger complaints and suggestions and forward it to management.  Strong communication skills both oral and written identified daily.  Customer Oriented, attentive and responsive to serving customer concerns or needs.  Resolves customers problems accurately, answering customer inquiries clearly, concisely and timely Show less