Mohammed B. Email & Phone Number

United Kingdom

Maidenhead

Primarily responsible for the intelligent routing of products through the dispositioning process and downstream the management of all stock and asset disposal activity.To collaboratively with the Supply Chain Operations team and the Supply Chain Product Managers to minimize non quality costs while ensuring the maximum yield for any stock passing through the disposal processes.Inventory pipeline managementSlow moving stock resolution/escalationIdentify, initiate and execute… Show more Primarily responsible for the intelligent routing of products through the dispositioning process and downstream the management of all stock and asset disposal activity.To collaboratively with the Supply Chain Operations team and the Supply Chain Product Managers to minimize non quality costs while ensuring the maximum yield for any stock passing through the disposal processes.Inventory pipeline managementSlow moving stock resolution/escalationIdentify, initiate and execute continuous improvement opportunitiesChallenge current ways of working to deliver transformational changeManage and development of the Stock disposal processesStock provision reviewsBudget Management (£17m)Golden Number managementSuccessfully transferred/set-up from closed auction to open bid e-auction for EOL/graded stock disposal resulting in an increase of revenue by circ. £450k YTD.Collaboratively managed with SCM operations team and third party to recover BER devices to working units as part of cannibalisation process and then re-sale via disposal channel. Overall benefit achieved circ.£400k YTD. Show less

Slough, United Kingdom

Responsible for developing and implementing UK spares supply chain (CE & MC), its processes and best practices and reducing costs through effective management of SLA’s. Order, Purchase, Inventory, E&O & RMA managementModule screen RMA managementDevelop and maintain effective KPI’sSCM Process improvementsManage & develop key partnerships with preferred UK part distributor.Key account managementStarted parts recycling activity from 2014 in LG and parts recycling… Show more Responsible for developing and implementing UK spares supply chain (CE & MC), its processes and best practices and reducing costs through effective management of SLA’s. Order, Purchase, Inventory, E&O & RMA managementModule screen RMA managementDevelop and maintain effective KPI’sSCM Process improvementsManage & develop key partnerships with preferred UK part distributor.Key account managementStarted parts recycling activity from 2014 in LG and parts recycling monitoring system setup by returning DMS faulty PCB boards to refurbish center in UK. Liaise with global vendors in order to resolve issues fast and efficiently.Set up and manage local warehouse for RMA part return.Support all parts related issues for LG Direct Service Centre and field service engineers.Performance managementDMS LTS management - Set up DMS Rental RMA Show less

Slough, United Kingdom

Responsible for nationwide service center, regional service centers (brown goods) & Direct mobile service (white goods) through key account management & performance KPI management.Set up new nationwide repair center (Invec) for Media product group.Successfully managed transfer of monitor swap service from Wales factory to Invec (B2C/B2B)Key account management of dedicated nationwide service center (Monitor/Media product group)Ensured all processes & procedures are updated… Show more Responsible for nationwide service center, regional service centers (brown goods) & Direct mobile service (white goods) through key account management & performance KPI management.Set up new nationwide repair center (Invec) for Media product group.Successfully managed transfer of monitor swap service from Wales factory to Invec (B2C/B2B)Key account management of dedicated nationwide service center (Monitor/Media product group)Ensured all processes & procedures are updated and improved as per company guidelines.Continuously develop Direct mobile service (DMS) for white goods repair.Develop and maintain KPI scorecard for senior management and Service Center performance.Liaise with internal departments to ensure technical and any other issues are resolved.Monthly audit of regional service centers.Prepare and produce material for MBR, QBR & half yearly strategic reports. Show less

Slough, United Kingdom

Responsible for parts supply chain operation reporting to Service General manager. Managed a team of eight staff members. Building and maintaining strong and effective relationships with suppliers and customers.Leading a team of approximately 10 employees in a busy work environment.Establish and implement departmental policies, goals, objectives, and procedures.Identifying and developing best practice strategy.Produced & developed processes/procedures manual for parts… Show more Responsible for parts supply chain operation reporting to Service General manager. Managed a team of eight staff members. Building and maintaining strong and effective relationships with suppliers and customers.Leading a team of approximately 10 employees in a busy work environment.Establish and implement departmental policies, goals, objectives, and procedures.Identifying and developing best practice strategy.Produced & developed processes/procedures manual for parts operation.As a after sales service specialist, change managed $13 million Global ERP system, web based global service front system (GSFS) & enterprise date warehouse (EDW) into LG Electronics UK Ltd. Show less

Slough, United Kingdom

Dealing with customers and clients in a courteous, professional and diplomatic manner.Establishing and maintaining positive customer relationships.Able to handle complaints, aggressive customers and difficult situations.Delegating work according to an employee’s abilities and skills.Effectively presenting information.Building up effective customer service team.Root-cause analysis & improvement action plans.

Slough, United Kingdom

Responsible for managing with budgetary controls warranty claims by outsourced repair network in line with LG global warranty guidelines.Successfully transferred manual paper claims from approx over 500 service repair centers/engineersto web based online claims - reduced resource by £45K.Worked closely with Network, credit control departments to ensure all issues related to claims are resolved with future controls in place to avoid repeated errors.

Slough, United Kingdom

Ensuring that the day-to-day operation of the shop is efficient and effective, with the main aim of bringing in the maximum profit possible. Always looking for ways to increase sales and improve the efficiency of the team. Ensure merchandising is according to head office guidelines.

Slough, United Kingdom

Responsible for transferring outdated southern electricity ordinance maps using mapping software.