Mohammed Barakat Email and Phone Number

• Successfully led the full migration of BitLocker encryption from on-prem MBAM to Intune Endpoint Management for the main bank and their 12 affiliates, ensuring all 1400+ end user machines meet security compliance. • Conducted audits to identify and rectify non-compliant devices in collaboration with onsite IT and End Users. • Executed ServiceNow tasks, including standard and updated software deployments via SCCM, security software rollouts for vulnerability assessment, and GPO adjustments for apps and services. • Addressed and resolved escalated support tickets, ensuring efficient end-user solutions. • Monitored and optimized production service performance, employing PowerShell to automate tasks and enhance system automation. • Owned and managed various End-User Computing (EUC) service responsibilities, working closely with the Security Team to bolster security measures through strategic design and vulnerability remediation. • Developed PowerShell scripts for application detection and configuration correction, and troubleshooted SCCM scripting issues. • Additionally, crafted, tested, and deployed SCCM application packages, utilized Lansweeper for asset management, and documented technical processes for consistency and troubleshooting efficiency.

• Oversaw the administration and maintenance of Google Workspace and Google Cloud Platform, handling user management, domain modifications, API management, and security protocols.• Utilized AWS for cloud based VM services, including migrations, legacy system phase-out, and backup setups.• Coordinated global user support for installations, upgrades, and maintenance, ensuring all 40+ international users' equipment met security standards and documentation requirements. • Advocated for improved user experiences through Mobile Device Management (MDM) services and enhanced Zendesk support mechanisms.• Developed custom Zendesk reports and user-friendly training materials for IT processes.• Managed and tested Intrusion Prevention/Detection Systems (IPS/IDS), and restored pfSense systems without backup, establishing a recovery documentation process.• Provided off-hours support for critical system alerts, converted physical licenses to a digital database, and conducted data backups and system recoveries.• Proactively explored new technologies for efficiency gains, proposed system enhancements, and optimized remote access security and network performance.

• Managed user onboarding and offboarding through the Google Workspace Admin Console and addressed user issues via Zendesk to maintain strong user rapport.• Supported site updates and maintenance through collaborative projects. • Implemented active security audits to enhance password security and operational practices. • Developed an IT infrastructure aligned with company growth, including quarterly IT cost reports and a calculator for forecasting equipment and software needs for budgeting purposes. • Engaged with various company sections to optimize support quality and audited software to standardize programs and reduce costs by over 1.5 million dollars. • Led the standardization of company equipment and minimized personal equipment at work. • Negotiated with vendors for optimal pricing on facilities and IT needs, documented processes for future reference, and upgraded AWS services for startups, including domain services setup. • Worked within AWS and Google Cloud to fulfill additional service requests, streamlining developer account setups for application launches. • Utilized AWS services like EC2, S3, RDS, and Lambda, built out network infrastructure anticipating future growth, and contributed to IT infrastructure projects, including IDM and MDM services implementation. • Configured fax, scan to email, and print services for the company.

• Managed VMware Workspace ONE – UEM Console for account creation, hardware assignment, and security management, including blacklisting and whitelisting for the 5000+ various devices. • Configured and upgraded servers and Cisco switches, created licensing servers for manufacturing software, and modified group policies in Windows for user access, TPM, VPN settings, and network domain trust relationships. • Utilized Active Directory for user management and consolidated AD group migrations to a single domain. • Scheduled and managed SCCM updates for 5000+ computers, maintained site network reliability, and supported site maintenance at 4 locations through team collaboration. • Provided Service-Now support for user issues, offered remote desktop support across North America, and gathered feedback for service improvements. • Configured Outlook mailboxes, set up scan-to-email printers via SMTP, documented processes, managed network drive space, adjusted Office 365 permissions, and supported SharePoint and Teams for file management.

- Provided customized service solutions promptly and with professionalism. - Acted as a knowledgeable advisor to clients, guiding them through their financial regulatory requirements. - Demonstrated in-depth expertise in Federal Department of Education systems and organizational procedures. - Played a key role in bridging communication gaps between departments, ensuring smooth operations and preemptively addressing challenges.

- Ensured the stability and support for healthcare IT systems, managing over 50+ healthcare provider accounts, encompassing user support, account management, creation, and assistance. - Managed sensitive healthcare data, implementing policies for patient data consent regarding data sharing. - Participated in strategic discussions on enhancing IT support methodologies, tracking emerging trends in IT issues, and analyzing data to improve service delivery. - Administered Active Directory, overseeing user account management and executed consolidations of Active Directory groups into a unified domain. - Addressed a variety of IT support issues, including password resets and troubleshooting for both Windows and Mac systems. - Led initiatives for optimizing data collection and analysis processes, facilitating discussions on study design and data utilization strategies. - Conducted data cleansing and generated reports for healthcare data analysis, supporting decision-making for healthcare providers

- Ensured the reliability and accuracy of project-related data through comprehensive management of data extraction, storage, alteration, processing, and analytical procedures. Administered Microsoft SQL databases and performed modifications to optimize data integrity and accessibility. - Contributed to strategic discussions on enhancing data collection processes, optimizing study designs, refining methodologies, and advancing data analytical techniques to improve organizational data governance. - Conducted rigorous validations to maintain the integrity of confidential vendor databases, ensuring the security and correctness of critical information.

- Analyzed complex technical data for top management, distilling intricate information into practical strategies and solutions. - Utilized analytical tools like Excel and Tableau to produce metrics and analyses for environmental and compliance purposes, ensuring the company meets regulatory standards. - Analyzed historical company data to inform and support strategic business decisions, such as competitive bidding, through precise data analytics. - Led the development and implementation of environmental and compliance training programs company-wide, managing these initiatives through Talent Navigator.

-Spearheaded initiatives to improve IT communication across departments, leveraging exceptional problem-solving abilities and technical know-how to tackle organization-wide challenges. - Provided top-tier remote support, using Remote Desktop among other technologies, to maintain smooth and uninterrupted operations throughout the company. - Enhanced the company's IT knowledge base in ServiceNow by gathering and integrating insights from various teams, significantly boosting our support capabilities. - Collaborated closely with leadership to refine our reporting processes, employing sophisticated analytics and visual tools to support data-driven executive decisions. - Offered authoritative advice and assistance for managing Group Policy and Active Directory, reinforcing our cybersecurity and user administration practices. - Generated comprehensive reports and performance metrics with Excel and PowerPoint, and efficiently distributed these via SharePoint for enhanced organizational collaboration. - Rigorously documented and streamlined IT protocols and procedures in the ServiceNow knowledge base, elevating our operational effectiveness and efficiency.- Successfully managed and resolved IT inquiries and requests from district managers and their teams, showcasing a blend of technical insight and strategic business insight.

- Successfully reconnected members with the organization, addressing their technical inquiries and challenges across iOS, MacOS, and Windows environments, while providing specialized support for MDM and Mac servers in conjunction with Apple and Windows products. - Enhanced client satisfaction and loyalty by delivering clear, effective solutions swiftly and efficiently, ensuring users felt valued and supported. - Provided expert assistance for a wide range of devices, including desktops and mobile devices, to maintain optimal performance and user experience. - Led tailored training programs, including one-on-one sessions, open forums, and formal classroom settings, to equip members with the necessary skills and knowledge for using new and existing technologies effectively.

- Provided technical support and triage assistance for an extensive range of GSM devices via telephone, effectively addressing customer needs and troubleshooting issues. - Engaged actively with corporate clients to stimulate business expansion, orchestrated service appointments with precision, and promptly resolved queries and challenges to ensure customer satisfaction. - Applied analytical tools to evaluate the impact of marketing initiatives, adjusting tactics based on data-driven insights, and maintained currency with evolving digital marketing trends to continually refine strategies. - Employed specialized system software to allocate tasks optimally based on team skill sets and availability, closely monitored the progress of ongoing projects to swiftly mitigate any delays, and innovated solutions to improve both dispatch efficiency and overall operational workflows.