I gained valuable experience working in the IT department at Starbank School during two placements: June 2022 to July 2022, and more recently, June 2023 to July 2024. In this role, I provided technical support and carried out diagnostics and repairs for staff, ensuring minimal disruption to daily operations.Effective communication was key, as I actively listened to staff requirements to understand their issues and deliver successful solutions. I demonstrated perseverance, tackling large or difficult tasks with determination, and remained patient when faced with overwhelming challenges. This involved using trial-and-error techniques and applying prior knowledge to resolve unfamiliar problems.Teamwork was integral to my approach, as I collaborated with IT staff to address issues, enhance efficiency, and ensure client satisfaction through daily learning and communication. I also took the time to view problems from the clients' perspective, enabling me to better understand their needs and provide tailored support.

I worked part-time at Brunch Bro's Café, where I gained hands-on experience in a fast-paced customer service environment. My role involved delivering high-quality food and drinks swiftly and safely, using efficient procedures to meet customer expectations. I demonstrated creativity by introducing new concepts to enhance customer satisfaction and offer a unique experience.I adhered strictly to company policies to ensure customer safety and eliminate any risks. Additionally, I handled cash transactions and utilized the EPOS system to streamline sales processes and improve efficiency. I also developed barista skills such as preparing various coffee beverages, operating espresso machines, and maintaining a clean workspace to ensure a pleasant customer experience.

At TA Autos, my role as a mechanic has been both rewarding and challenging, involving work on a wide range of vehicles, from small cars to large trucks. Each day begins with a team meeting to prioritize tasks, from routine maintenance to complex repairs. The collaborative environment fosters continuous learning and support among our team.A key part of my job is diagnosing vehicle issues using both traditional mechanical skills and modern diagnostic tools. I’ve handled everything from troubleshooting check engine lights to resolving a complex transmission issue on an SUV, where a faulty seal was causing problems no other shop could fix. Seeing the vehicle run smoothly again and the customer’s relief was highly satisfying.Routine maintenance, like oil changes, brake pad replacements, and tire rotations, is another major focus. We take extra care to inspect related components, such as checking rotors and brake fluid during brake service, to ensure long-term reliability and customer trust.The shop is well-organized, and we use a variety of tools, from wrenches to diagnostic equipment, ensuring every job is done efficiently and correctly. I frequently handle both mechanical and electrical issues, which has honed my ability to work across different vehicle systems.TA Autos is dedicated to quality and continuous improvement. We regularly attend workshops and training to stay updated on the latest automotive technologies, which keeps us ahead of industry changes and allows us to provide top-notch service to our customers.

I bring a strong focus on quality and safety to my work, with excellent attention to detail in carrying out all tasks. I utilize analytical and logical skills to solve problems effectively, ensuring projects are completed to a high standard. Through teamwork, I aim to improve efficiency and continuously learn from colleagues, leveraging each person’s strengths for better results.My experience with A&Y Gas Services has provided a solid foundation in safety procedures and relevant legislation, allowing me to perform work that meets legal and professional standards. I also possess key skills essential for a gas engineer and plumber, including technical proficiency in installations, troubleshooting, and maintenance, as well as strong communication skills for dealing with clients and team members.