- Achieving 7% improvement in CSI by continuously improving customer experience- 4% decrease in low rating customer by improving concern areas identified through customer feedback- Achieving YOY growth of 1.5% on 9 services by coaching staff on benefit selling- Reduced complaint resolution time to 1 day by supporting AMs with timely FTR reports- Reduced resolution time of critical issues to 1 week by highlighting through EDER- 100% audit achievement in last 2 years to improve operational efficiencies- Reporting of stock out to Area Managers to improve stock availability- Reduced leakages by teaching staff about stock management and FIFO method- Ensured proper execution of new services by conducting training sessions for staff- Top performer among Process specialist / Trainers for the year 2022- Monitoring data manufacturing activity at station to improve relevant data quality- Conducting OJT sessions to improve SOP compliance at station level

El-Ajou Group Trading Company is one of the leading provider of office automation products in Saudi Arabia partnering with international brands like Canon (printing solutions), Kardexremster, Dell and others.- Increased 20% revenue for canon B2C products while executing sales campaign through key account customers- Developing & implementing yearly marketing plan to improve brand awareness- Executing and monitoring ATL / BTL activities to ensure maximum ROI of campaigns- Conducting market research of competitor activities to adapt to the changing trends- Collaborating with advertising agencies & vendors to execute events and marketing campaigns

- Achieved 100% sales targets for 2 years by introducing innovative campaigns- Collaborating with sales & marketing teams, external ad agencies & third-party vendors to run cross promotional campaigns- Introducing loyalty programs for customers and diverting traffic towards other relevant retails businesses of the principal group