Mohammed Danish Email & Phone Number

Pickering, On, Ca

Toronto, Ontario, Canada

• Identifying and executing on opportunities for automation and efficiencies in operational activity.• Worked on installation and configuration of SRM to implement Disaster Recovery of Critical VMs.• Implemented and Analyzed OS patches and fixes the issues.• Participate in rotating on call off hours support.• Assist in developing ongoing transition and support plans for systems slated to migrate to a cloud platform.• Develop and maintain an infrastructure capacity plan.

Toronto, Canada Area

• Manage VMware vSphere infrastructure, including ESXi hosts, vCenter Server, SRM, vSphere Replication, Network/Log Insight, vROps and NSX.• Configure and manage virtual networks, storage, and other virtualization components.• Monitor and troubleshoot environment for performance and availability.• Configure and manage disaster recovery solution for business continuity.• Create and maintain documentation for training and technical support.• Develop and maintain automation scripts along with capacity planning and performance tuning.• Research and evaluate new technologies and products related to VMware vSphere environment.

Toronto, Ontario, Canada

• Wintel Server & Red Hat administration, troubleshooting.• Configure and manage backups using vRanger/CommVault.• Managing Active Directory, DNS & Exchange in lower environment.• Managing IBM WebSphere Application server and DataPower XI50/52.• Managing Entrust Certificate Authority in Dev Test environment.• Participating in deployments, hardware and software upgrades and patching on a regular basis.

Toronto, Canada Area

environments using various Microsoft tools.• Troubleshooting healthcare applications such as DPV, ISCIS and IPHIS.• Performing daily task related to Active Directory, DNS & Exchange.• Creating & modifying user accounts in RSA & troubleshooting VPN issues.• Participating in deployments, hardware and software upgrades and patching on a regular basis.• Troubleshooting network related issues with external clients by coordinating with Vendors and escalating to appropriate support group.• Analyzing SOFA firewall logs & bandwidth usage for troubleshooting using vendor tools.

Toronto, Ontario, Canada

• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.• Working with vendor support to resolve technical problems with desktop computing equipment and software.• Managing Active Directory, File server, SCCM and WDS.• Configuring & troubleshooting CCM & Unity issues.• Train and orient staff on use of hardware and software.

Toronto, Canada Area

• Troubleshooting network and hardware related issues with HTC smart phones.• Handling escalated calls routed to us by Level 2 support.• Configuring and troubleshooting POP email accounts and BlackBerry Internet Service.• Configuring devices for Exchange and local sync using Active sync and Microsoft Direct Push.• Configuring Outlook Web Access for clients.• Troubleshooting Windows Mobile 5 & 6 issues.

Chandīgarh Area, India

• Providing telephonic technical support to customers in US.• Troubleshooting Dell Desktop, Portables & other hardware.• Helping customers with Router configuration.• Configuring & managing AD user accounts, Roaming profiles and GPO.• Troubleshooting OS: Win 2000/2003/XP Pro/Media Center/Vista.• Call tracking & taking ownership to resolve ongoing & unresolved issues.

Gurgaon, India

• Answering customer’s queries over the phone.• Troubleshooting Email (Web & Client mail) & Internet Connection related issues.• Logging all calls using ticketing system & escalating calls to higher level.• Troubleshooting LAN, WAN, Broadband & Wireless related issues.• Running broadband diagnostic tool to identity root cause.

Bachelor’S Degree, Computer Application, 3.8

Computer Applications

Diploma, Information Technology, 3.5

• Fundamentals of Information Technology • Digital Electronics • English • Principles of C Programming • Object Oriented Programming-C++ •.