Mohammed Danish Email & Phone Number

Pickering, ON, CA

Toronto, Ontario, Canada

• Identifying and executing on opportunities for automation and efficiencies in operational activity.
• Worked on installation and configuration of SRM to implement Disaster Recovery of Critical VMs.
• Implemented and Analyzed OS patches and fixes the issues.
• Participate in rotating on call off hours support.
• Assist in developing ongoing transition and support plans for systems slated to migrate to a cloud platform.
• Develop and maintain an infrastructure capacity plan.

Toronto, Canada Area

• Manage VMware vSphere infrastructure, including ESXi hosts, vCenter Server, SRM, vSphere Replication, Network/Log Insight, vROps and NSX.
• Configure and manage virtual networks, storage, and other virtualization components.
• Monitor and troubleshoot environment for performance and availability.
• Configure and manage disaster recovery solution for business continuity.
• Create and maintain documentation for training and technical support.
• Develop and maintain automation scripts along with capacity planning and performance tuning.

Toronto, Ontario, Canada

• Wintel Server & Red Hat administration, troubleshooting.
• Configure and manage backups using vRanger/CommVault.
• Managing Active Directory, DNS & Exchange in lower environment.
• Managing IBM WebSphere Application server and DataPower XI50/52.
• Managing Entrust Certificate Authority in Dev Test environment.
• Participating in deployments, hardware and software upgrades and patching on a regular basis.

Toronto, Canada Area

• environments using various Microsoft tools.
• Troubleshooting healthcare applications such as DPV, ISCIS and IPHIS.
• Performing daily task related to Active Directory, DNS & Exchange.
• Creating & modifying user accounts in RSA & troubleshooting VPN issues.
• Participating in deployments, hardware and software upgrades and patching on a regular basis.
• Troubleshooting network related issues with external clients by coordinating with Vendors and escalating to appropriate support group.

Toronto, Ontario, Canada

• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Working with vendor support to resolve technical problems with desktop computing equipment and software.
• Managing Active Directory, File server, SCCM and WDS.
• Configuring & troubleshooting CCM & Unity issues.
• Train and orient staff on use of hardware and software.

Toronto, Canada Area

• Troubleshooting network and hardware related issues with HTC smart phones.
• Handling escalated calls routed to us by Level 2 support.
• Configuring and troubleshooting POP email accounts and BlackBerry Internet Service.
• Configuring devices for Exchange and local sync using Active sync and Microsoft Direct Push.
• Configuring Outlook Web Access for clients.
• Troubleshooting Windows Mobile 5 & 6 issues.

Chandīgarh Area, India

• Providing telephonic technical support to customers in US.
• Troubleshooting Dell Desktop, Portables & other hardware.
• Helping customers with Router configuration.
• Configuring & managing AD user accounts, Roaming profiles and GPO.
• Troubleshooting OS: Win 2000/2003/XP Pro/Media Center/Vista.
• Call tracking & taking ownership to resolve ongoing & unresolved issues.

Gurgaon, India

• Answering customer’s queries over the phone.
• Troubleshooting Email (Web & Client mail) & Internet Connection related issues.
• Logging all calls using ticketing system & escalating calls to higher level.
• Troubleshooting LAN, WAN, Broadband & Wireless related issues.
• Running broadband diagnostic tool to identity root cause.

Bachelor’S Degree, Computer Application, 3.8

Computer Applications

Diploma, Information Technology, 3.5

• Fundamentals of Information Technology • Digital Electronics • English • Principles of C Programming • Object Oriented Programming-C++ •.