Senior System Executive
Chennai Area, India
User Account Management in Active Directory (Adding new users, account unlock, password reset). Access Management (Shared drive, Distribution list, Server Access, Applications like Rally, Airwatch, etc.) Configuration & troubleshooting issues for MS Outlook 2010, Android, iPhone. Troubleshooting hardware, software, & network related issues for laptop, desktop and docking station. Contribution of approx. 70 articles to Knowledge base & Floor Support. Emailing Split/Skill reports from CMS system to Team Leader & Manager on daily/monthly basis and also participated in quarterly governance review meeting. Working knowledge of Citrix Xen Application, Service Now Tool, Active Directory, VPN (Cisco & Juniper Networks), and various applications support. Process adherence in line with ITIL standards.