Mohammed Ejaz Email & Phone Number

❖ I manage all the social media accounts, such as Facebook, Instagram, Twitter, YouTube, and Telegram, and I Moderate weekly webinars.❖ Studying the process of work of the department. ❖ Participation in maintaining groups in social networks on behalf of the customer's brand, taking into account the style adopted in the company. ❖ Providing user support on the functioning of the company's product in social networks in the following languages: English, Hindi, and Urdu.❖ Participation in the preparation of the content plan. ❖ Analysis of the resources on which the company's products are present. ❖ Participation in the discussion of other ways to promote the product.❖ Ensuring the presence of the company, developing the product and the brand on the network in the international market (social networks for the audience speaking the Hindi and Urdu languages), building a community, and actively participating.

Bengaluru, Karnataka, India

❖ I manage all the social media accounts, such as Facebook, Instagram, Twitter, YouTube, and Telegram, and I Moderate weekly webinars.❖ Studying the process of work of the department. ❖ Participation in maintaining groups in social networks on behalf of the customer's brand, taking into account the style adopted in the company. ❖ Providing user support on the functioning of the company's product in social networks in the following languages: English, Hindi, and Urdu.❖ Participation in the preparation of the content plan. ❖ Analysis of the resources on which the company's products are present. ❖ Participation in the discussion of other ways to promote the product.❖ Ensuring the presence of the company, developing the product and the brand on the network in the international market (social networks for the audience speaking the Hindi and Urdu languages), building a community, and actively participating.

Hyderabad, Telangana, India

Responded to customer queries via chat, email, and voice, ensuring timely and accurate solutions. ➢ Maintained a deep understanding of client processes and policies to provide tailored support. ➢ Supported data collection efforts to recover accounts for end users, increasing customer retention by 15%. ➢ Identified and escalated product bugs, working closely with the technical team to implement fixes. Problem-Solving and Analytical SkillsDemonstrated critical thinking by analyzing customer feedback and implementing process improvements. - Successfully resolved over 200 customer issues per month, reducing average resolution time by 20%. Teamwork and Work Ethic:Collaborated with a team of 10 to streamline customer service operations, enhancing efficiency and customer satisfaction. Proven ability to work independently and manage time effectively in a high-pressure environment.

Bachelor'S Degree, Arabic Language And Literature, A

Diploma In English Language & Literature, English Language And Literature, General, A