Mohammed Elsherif Email and Phone Number

•Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.• Transfer charges and deposits to master accounts.• Checks to see that all charges are assigned to the appropriate departments.• Verifies all account postings and balances.• Verifies that room rates are correct and posts those rates to guest accounts.• Monitors the current status of coupon, discount, and other promotional programs. Balance the day’scharges, making corrections as necessary.• Prints up and files reservations for the next business day.• Understand principles of auditing, balancing, and closing out accounts.• Prepare End of day procedure.

• Compiling, analyzing, and reporting financial data.• Manage the full financial process.• Assisting management in the decision-making process by preparing budgets and financial forecasts.• Issuing checks and reviewing the attached documents.• Preparing the bank statement monthly.

Manage the full financial process.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up toensure resolution• Prepare product or service reports by collecting and analyzing customer information• Answer questions about warranties or terms of sale.• Handle changes in policies or renewals.• Resolve customer complaints via phone, email, mail or social media• Read from scripts