Mohammed Emam Email & Phone Number

Cairo, Egypt

• Managing key account activities, including issue resolution, project updates, and client communications to ensure customer satisfaction and retention.
• Spearheading rollout projects, successfully opening over 50 new shops and optimizing existing locations through strategic reallocation and renovation.
• Collaborating with marketing and sales teams to develop innovative promotions, increasing high-value client engagement and revenue.
• Delivering on sales targets and KPIs, effectively communicating goals and performance metrics to partners and internal teams.
• Conducting weekly performance reviews with partner sales management to align on strategic plans and drive operational excellence.
• Implementing quality standards and benchmarks for franchise operations, ensuring alignment with market norms and company regulations.

Cairo, Egypt

• Led a team of retail sales professionals, enhancing customer experiences to build brand loyalty and improve market share.
• Managed recruitment, training, and development of staff to ensure high service levels and operational efficiency.
• Optimized processes and resource allocation to reduce waste and increase productivity across multiple retail locations.
• Oversaw P&L responsibilities for each shop within the area, driving profitability and strategic growth initiatives.
• Conducted regular performance reviews and action planning meetings with shop managers to ensure alignment with company goals.

Cairo, Egypt

• Supervised and evaluated team performance, reallocating resources to meet dynamic business requirements.
• Identified areas for improvement and implemented process enhancements to drive operational efficiency and exceed goals.
• Coordinated staff training and development programs, fostering a culture of continuous improvement and high performance.
• Resolved conflicts and addressed customer complaints, ensuring a positive experience and adherence to company policies.

Cairo, Egypt

• Built and maintained strong relationships with customers, expanding the POS network and enhancing market penetration.
• Mentored team members and managed distribution strategies to ensure alignment with sales objectives and market demands.
• Conducted regular performance assessments and provided feedback to optimize team effectiveness and sales outcomes.

Master Of Business Administration - Mba

Bachelor Of Commerce (Bcom)