• Install, Update and Configure Software and Network Devices as needed.• Review diagnostics and assess the functionality and efficiency of systems.• Provide Daily, Weekly and Monthly Reports to managers.• Provide Technical and Security Awareness to Employee.• Ask Employee targeted questions to quickly understand the root of the problem.• Follow up with clients, Instructors, Operation Team via phone or remotely.• Provide Backup to servers, software and sensitive IT… Show more • Install, Update and Configure Software and Network Devices as needed.• Review diagnostics and assess the functionality and efficiency of systems.• Provide Daily, Weekly and Monthly Reports to managers.• Provide Technical and Security Awareness to Employee.• Ask Employee targeted questions to quickly understand the root of the problem.• Follow up with clients, Instructors, Operation Team via phone or remotely.• Provide Backup to servers, software and sensitive IT assets.• Follow Up Daily Operation with Sophos Firewall. Show less

* Receiving E-mail with Branche Status.* Check the Connection with Software.* List Branches which have Connection Issue.* Solving Connection Issue with software.* Making daily Reports with cases and Send it to managers.

* Review diagnostics and assess the functionality and efficiency of systems.* Offer technical support to company staff and troubleshoot computer problems.* Install and update company software and hardware as needed.* Anticipate and report the cost of replacing or updating computer items.* Resolving problems with networks, Infrastructure and other computer systems.* Handling IP camera problem (management and connection Issue).* Providing Branches Remote Support.

* Comply with all testing procedures and strictly adhere to company policies using careful judgment * Check in testing candidates, verify identification, and explain the exam process * Proctor / invigilate candidates while testing * Troubleshoot with internal departments to fix technical issues

•Research and identify solutions to software and hardware issues.•Diagnose and troubleshoot technical issues, including account setup and network configuration.•Ask Employee targeted questions to quickly understand the root of the problem. •Track computer system issues through to resolution, within agreed time limits.•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.•Follow up with clients… Show more •Research and identify solutions to software and hardware issues.•Diagnose and troubleshoot technical issues, including account setup and network configuration.•Ask Employee targeted questions to quickly understand the root of the problem. •Track computer system issues through to resolution, within agreed time limits.•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.•Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Show less

•software and hardware Providing technical assistance for questions and problems.•Resolving problems with networks, Infrastructure and other computer systems.•Diagnosing system errors and other issues.•Installing or changing software to fix issues.•Remotely accessing software for clients to make changes and fix problems.