Mohammed Ezz Email & Phone Number

Egypt

Cairo, Egypt

Cairo, Egypt

Cairo Governorate, Egypt

❖ Act as a main resource for reservation agents needing assistance technically or with regards toachieving customer satisfaction.❖ Ensure reservation department and Front Office staff are constantly aware of availability states open,on request, closed dates, high demand dates etc.❖ Responds to all guest reservation requests and executes prompt, courteous and accurate guestservice at all times.❖ Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilitiesand services.❖ Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining,entertainment and travel directions etc.❖ Manage systems that are set up within the reservations department to ensure accurate handling andmonitoring of phone calls.❖ Assists and prepare in groups pre-arrival process and also preparing group rooming lists.❖ Maintains a clean and organized work area.❖ Attends all scheduled meetings as required with HOD's or Sales team.❖ Create and manage rates and packages configured on the Hotel software.❖ Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other thirdparty etc.

Cairo, Egypt

Dubai, United Arab Emirates

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.Configuring rates on the hotels property management system.

Dubai, United Arab Emirates

Respond to communications from guests, travel agents, corporate and referral networks concerningreservations arriving by e-mail, telephone, online reservations, or through fax.• Configure and update rates on the hotels property management system and online reservationengine. (e.g. Booking.com, Agoda, HRS, Asia travel, Expedia, and Rate Tiger suite).• Troubleshoot & solve problems within parameters given by Reservation Manager.