Mohammed Faheemuddin Email & Phone Number

Bangalore Urban, Karnataka, India

have successfully completed with 6plus years of experience

India

Bengaluru, Karnataka, India

India

Job profile:• Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)• Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees• Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluationsAchievements:• Awarded as top performer for October& November month of 2016• Modified FAQ section of website.• Integrated a complex customer feedback system that took feedback and complaints from customers to manage the system better.• Improved the effectiveness of customer service department 20% by providing training for and setting up training materials.

India

Job Profile:• Assisting potential customers by answering product and service queries.• Manage large amount of incoming calls and generate sales lead through it. • Checking stock availability and ordering stocks. • To adjust content of sales presentation by analysing client requirement• Recommend business development plans.Achievements:• Contributed to an 8% sales increase in 2017 by improving lead-generation• Retained a corporate client (who was a victim of bad customer services from a customer service representative) by providing him with incentives in terms of bulk discounts.• Promptly responded to a sticky situation between another representative and a valued client, saving the company from losing its prized clientele.

Education record

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General