As a dedicated professional in the tech services and support domain, I have a proven track record of delivering specialized solutions and driving success for clients. In my previous role, I played a key role in the design, implementation, and maintenance of scorecards, standard reports, and workflows, collaborating closely with operations and business owners.Key Skills and Responsibilities:Report Preparation: Demonstrated expertise in preparing reports on performance, staff attendance, headcount, financials, and other critical data upon business request.Applied structured methodologies to identify trends, define problem statements accurately, and recommend solutions, contributing to process improvement and optimization.Automation Reporting Solutions: Successfully designed and incubated automation reporting solutions, leveraging tools such as PowerPoint automation through Macros to enhance efficiency and accuracy.Stakeholder Collaboration: Engaged with business stakeholders to understand specific needs and proactively transformed those needs into technical specifications for reporting solutions.Prioritization and SLA Management: Managed the prioritization queue and ensured SLA standard response times to requestors, showcasing a commitment to operational efficiency.Business Intelligence and Insights: Analyzed and related information from multiple sources, delivering business intelligence and insights for process optimization and continuous improvement.Data Extraction and Visualization: Extracted existing data, calculated, and formatted it into presentable reports, charts, and graphs, ensuring accuracy and relevance in reporting.

As a seasoned professional committed to delivering exceptional client service, I bring a wealth of experience in the financial services sector, particularly within HSBC UKCC. In my previous role as part of the Business Intelligence team, I played a pivotal role in ensuring the accuracy and timeliness of manual and automated reporting for diverse traditional asset groups.Key Skills and Responsibilities:Client Service Excellence: Adept at ownership and oversight of functions, ensuring client requests are comprehensively understood, completed, and delivered with the highest accuracy and timeliness.Ad-Hoc Reporting: Proficient in completing various ad-hoc, custom reports, and additional tasks as assigned, showcasing adaptability and a proactive approach to diverse responsibilities.Strategic Initiatives: Demonstrated leadership in steering local and global strategic initiatives focused on process improvements, transformation, and control enhancement within the client reporting domain.Domain Expertise: Developed comprehensive domain expertise, including in-depth knowledge and product offerings, contributing to a deeper understanding of the numbers being reported.Issue Resolution and Escalation: Proven ability to identify and escalate issues or concerns to senior management when necessary, actively assisting the team with issue resolution and managing escalations and expectations.Management Reporting: Proficient in preparing internal MIS and other management reports, contributing to strategic decision-making processes within the organization.Skills : SQL, Tableau, Power BI, Excel, SAS and Python

Led the development of operational reports and dashboards using Power BI and other reporting tools, resulting in improvement in data visualization efficiency.Translated business requirements into functional specifications for reporting applications, ensuring alignment with organizational goals and objectives.Demonstrated proficiency in quickly shaping data into reporting and analytics solutions, contributing to agile decision-making processes.Applied knowledge of database fundamentals, including multidimensional and relational database design, in the creation of robust reporting structures.Conducted thorough data analysis within the warehouse, generating dashboards and reports tailored to meet specific business needs.Showcasing expertise in MS Power BI, Power Query, and TSQL.Developed and maintained Microsoft SSRS reports, enhancing the accessibility and relevance of business intelligence insights.Acquired additional knowledge in working with Snowflake cloud, expanding the range of tools and systems employed for comprehensive data solutions.Exhibited strong analytical thinking and problem-solving skills, adapting to new technologies and understanding end-to-end business requirements for effective BI implementation.

In a rapidly evolving landscape where the demand for faster access to information prevails, I contribute to this dynamic environment with NoBroker, my role encompasses the analysis of performance data.I also led the development and implementation of advanced Excel solutions, incorporating intricate formulas and pivot tables to streamline data analysis processes.Crafted sophisticated spreadsheets for dissecting and analyzing substantial datasets, resulting in a 15% improvement in operational efficiency within the company.Demonstrated mastery of Excel, including advanced features and VBA programming, in a role that required independent work and strong problem-solving capabilities.Collaborated with cross-functional teams, utilizing strong communication skills to translate complex data insights into actionable strategies.Managed projects focused on enhancing data visualization and automation, contributing to the overall success of the company.